Manager of Customer Success
1 month ago
What you'll be doing
Manage and lead a team in the UKIMEA Customer Success organisation, providing guidance, support and coaching to ensure the team’s success in achieving their goals. Help the team deliver against quarterly targets around retention, net growth, and platform adoption. Refine and execute a customer success approach that aligns with SafetyCulture’s business goals, concentrating on customer retention, expansion, and advocacy. Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention. Engage in close collaboration with senior-level executives, global Customer Success leadership and key stakeholders to align customer success initiatives with broader business goals and amplify our influence throughout the organisation. Inspire your team by championing resourcefulness and adaptability, guiding them to navigate through ambiguity and consistently deliver high-quality work even in challenging situations. Through taking ownership and driving impactful initiatives, you will tackle issues like scalable onboarding, retention, and heighten engagement and usage, contributing to our continued growth and success. Use data-driven insights and strong analytical skills to monitor and evaluate the team's performance and impact on customer success metrics.
Experience you'll bring
Prior leadership and team management experience, with a strong background in scaling and leading high-performing Customer Success teams Experience in the SaaS business model, driving business growth through demonstrated practices of reducing churn and contraction and delivering strong NRR growth Exceptional communication and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders Analytical mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of customer success initiatives Strategic Innovator, you excel in thinking creatively and generating inventive solutions to overcome challenges Demonstrated expertise in using customer success tools while driving iterative changes and fostering a culture of continuous improvement Last but not least, a customer obsessed mindset, and passion for SafetyCulture’s mission
What we offer
Equity with high growth potential, and a competitive salary In-house Culinary Crew serving up breakfast, lunch and snacks We accommodate flexible working arrangements alongside our 3-days per week hybrid work approach in our brand new Manchester city office Wellbeing initiatives such as subsidised fitness programs, meditation sessions, EAP services and generous parental leave policy Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. And last, our quarterly celebrations and team events, including the annual Shiplt global offsite We’re committed to so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in , the and the . You can find out more about life at SafetyCulture via , , and .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.-
Customer Success Team Lead
2 months ago
Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:VC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces.Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes.The Opportunity:Reporting into C-suite, you will lead a team of 2 with a book of c.£2mil ARR and drive customer excellence.With a focus on...
-
Customer Success Team Lead
2 months ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:VC Backed Scale-up FinTech working with some of the most recognised names across regulated spaces.Award winning compliance solution that drives efficiencies into otherwise challenging and slow processes.The Opportunity:Reporting into C-suite, you will lead a team of 2 with a book of c.£2mil ARR and drive customer excellence.With a focus on...
-
Customer Success Manager
3 months ago
Manchester, United Kingdom AeroCloud Systems Full timeAeroCloud creates modular and scalable intelligent airport management software built on leading-edge technology. Our cloud-native platform uses predictive artificial intelligence and machine learning. Together with our common-use passenger processing and self-service solutions, we deliver an innovative answer to the complex operational challenges experienced...
-
Customer Success Manager
4 weeks ago
Manchester, United Kingdom NQC Full timeNQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.Based in central Manchester, NQC offers a...
-
Customer Success Manager
2 months ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer and product-lead SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila. We are continuously building a...
-
Head of Customer Success
3 months ago
Manchester, United Kingdom Capital Resourcing Group Full timeGreat opportunity working for an innovative and high energy SaaS company who are growing. We’re seeking a talented and experienced Head of Customer Success to lead their customer success team, ensuring that their service delivery aligns with their three core pillars: Onboard, Retain, and Grow. Key Responsibilities: - Lead the customer success team by...
-
Customer Success Lead
2 months ago
Manchester, United Kingdom AeroCloud Systems Full time**About you** We are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model. **Summary of Role** As the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business...
-
Customer Success Leadership Manager
2 days ago
Manchester, United Kingdom SafetyCulture Full timeSafetyCulture is a customer-centric SaaS organization dedicated to empowering frontline personnel to enhance operational excellence and ensure safety and wellbeing. Our in-house product and engineering teams are continually advancing our technology platform to provide workers with a voice and leaders with insights for informed decision-making in safety,...
-
Customer Success Executive
2 months ago
Manchester, United Kingdom YourPrime Recruitment Full timeThe Customer Success Executive Role As our Customer Success Executive, you’ll engage with our customers and work closely with the product team to provide feedback and experiences that are essential to the success of our product and the reputation of the company. You’ll have experience combined with a passion for customer relationships and be constantly...
-
Head of Customer Success
2 months ago
Manchester, United Kingdom Lunio Full timeAbout UsLunio is a speedily-growing with ambitious growth targets, and our people are our secret weapon. We have headquarters in Manchester City Centre, and offices in London, although we have set our sights on being one of the biggest SaaS names on this side of the galaxy. Which means there’s lots of room for growth and for you to really carve out a...
-
Head of Customer Success
3 weeks ago
Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full timeWe are currently looking for a Head of Customer Success for one of our FinTech Clients in Manchester.Job Title: Head of Customer SuccessLocation: Manchester, but hybrid working availableIndustry: Financial Technology (FinTech)Job Type: Full-TimeWhat Is The Role:The Head of Customer Success will be pivotal in driving the growth and success of our...
-
Customer Care Officer
3 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care Representative **Job Description**: We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients. **Responsibilities**: - Provide accurate product information, pricing details, and...
-
Head of Customer Success
3 months ago
Manchester, United Kingdom CDW Full time**Description** CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of products and services...
-
Customer Care Officer
3 months ago
Manchester, United Kingdom Eco Assets Manager Full timeTitle: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...
-
Head of Customer Success
3 weeks ago
Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full timeWe are currently looking for a Head of Customer Success for one of our FinTech Clients in Manchester.Job Title: Head of Customer SuccessLocation: Manchester, but hybrid working availableIndustry: Financial Technology (FinTech)Job Type: Full-TimeWhat Is The Role:The Head of Customer Success will be pivotal in driving the growth and success of our...
-
Customer Care Representative
2 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively with English customers. - Analyze customer needs and provide appropriate solutions or recommendations. - Upsell products or services to...
-
Customer Care Representative
2 months ago
Manchester, United Kingdom Eco Assets Manager Full timeCustomer Support Representative **Duties**: - Assist customers with inquiries, concerns, and issues in a professional and timely manner. - Perform data entry tasks accurately and efficiently. - Communicate effectively in both English and Spanish to assist bilingual customers. - Analyze customer needs and provide appropriate solutions or recommendations. -...
-
Head of Customer Success
2 months ago
Manchester, United Kingdom Elvis Eckardt Recruitment & Sales Solutions Limited Full timeWe are currently looking for a Head of Customer Success for one of our FinTech Clients in Manchester. Job Title: Head of Customer Success Location: Manchester, but hybrid working available Industry: Financial Technology (FinTech) Job Type: Full-Time What Is The Role: The Head of Customer...
-
Head of Customer Success
3 months ago
Manchester, United Kingdom findajob.dwp Full timeWe are currently looking for a Head of Customer Success for one of our FinTech Clients in Manchester.Job Title: Head of Customer SuccessLocation: Manchester, but hybrid working availableIndustry: Financial Technology (FinTech)Job Type: Full-TimeWhat Is The Role:The Head of Customer Success will be pivotal in driving the growth and success of our...
-
Customer Success Associate
3 months ago
Manchester, United Kingdom Evotix Full time**Customer Success Associate** - Are you passionate about collaborating with team members to build strong relationships with customers and create a seamless customer journey and experience? - We are looking for someone **creative, collaborative,** and **highly motivated** to join our Customer Success Team! **Who We Are**: We are Evotix, and our mission is...