Complaints Handler

1 month ago

Nottingham, United Kingdom Harper Recruitment Group Full time

Complaints Handler

Nottingham/Home Working

£27,000

Monday to Friday, 9am-5.30pm / 10am-6.30pm


Temporary to Permanent Contract

Start date: Monday 19th August


Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.


You’ll be part of the dedicated Complaints Resolution team and you’ll manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all while being empathetic to each individual customer circumstance.


First-class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based for up to 12 weeks of training, so you must live a commutable distance from Nottingham.


What will the role involve:

  • Managing customer complaints from receipt right through to resolution
  • Completing thorough investigation to help understand the customers situation and find a resolution
  • Issuing final written responses
  • Understanding and adhering to industry regulations and company policies
  • Supporting customers and resolving their concerns as quickly as you can
  • Supporting the business to constantly improve processes


Who are we looking for?

  1. Experience of managing complaints from start to finish
  • An excellent communicator, able to have challenging conversations
  • A quick learner; the complaints department is fast-paced and you will be managing multiple complex issues at the same time
  • Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great


What’s in it for you?

  • Competitive salary
  • Strong and diverse career progression for high performers – our client heavily invests in good people
  • Open-plan, modern workspace with a fully serviced gym, subsidised restaurant, and coffee shop


Don't miss out - there are multiple positions available - Apply now

ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment. Holidays limited during training.

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