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Complaints Handler
2 months ago
Location: Nottingham
Position: Complaint Handlers
Salary: £23,000 per annum plus discretionary annual bonus
Hours: Full time (37.5 hours per week) Monday - Friday
Type of Role: Hybrid Working Role
Start Date 30th September
Our Client who are a Globally renowned insurance/warranty company are looking for a fulltime complaints handler to join their ever growing team based in Nottingham.
If you have experience working in a customer handling role, preferably with experience of working in a complaint's environment and are looking for your next challenge, this could be your next role
We will also be keen to talk to people who have had a long tenure as a contact centre advisor but must have dealt with customer complaints at some point in their career.
If you are passionate about providing excellent customer service and the best resolution for our customers, then we want to hear from you
About the role
Working in our clients Complaints department you'll be a key point of contact for customers with insurance and / or service-related complaints. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time.
Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines.
You'll enjoy working in a fast-paced, vibrant and rewarding role alongside a brilliant and hard-working team.
Training: Full induction training will be provided over 2 weeks, where you'll learn our systems, meet your new colleagues and learn what exceptional customer service looks like.
How you'll be rewarded
Annual discretionary bonus.
33 days' annual leave (including bank holidays), with the option to buy 5 additional days each year.
Save money at hundreds of retailers with our employee discounts.
Discounted gym membership, online workout sessions, culinary classes and other fun activities.
Regular incentives, with amazing prizes up for grabs.
Investment in your career development through ongoing coaching and clearly defined opportunities to work towards.If this seems like the role for you and if you have the relevant experience required we would like to hear from you today, please apply immediately
