Financial Complaints Handler

3 days ago

Nottingham, United Kingdom Morses Club Full time

**About The Role**:
Become part of the Morses Club family & be part of a Complaints team making a difference

Are you passionate about delivering exceptional customer service and resolving financial complaints? Are you experienced in complaint handling, with a keen eye for detail and a talent for problem solving? If so, we are seeking an individual like you

At Morses Club, we believe in putting the customer first and exceeding their expectations. As a Financial Complaints Handler, you will play a crucial roe in ensuring our customers’ journey is smooth and satisfactory. You will will manage a varied caseload of financial complaints, handling them in accordance with DISP regulations, conducting root cause analysis (RCA) to identify issues, whilst suggesting recommendations to enhance the customer journey.

This is a 12-month fixed term contract, offering an immediate start and the flexibility to work remotely from anywhere in the UK.Join our dynamic team and make a real difference to the lives of our valued customers.

**What we offer**

Our Complaints Team is able to work remotely, enjoying a virtual induction and regular team and business-wide interactions.

You’ll benefit from professional growth with new skill-development, technical training, and certifications.

You’ll also enjoy 25 days holiday and an additional buy/sell option; life assurance; a stakeholder pension scheme (and we’ll match your contributions up to 7% of your salary); access to the Health Assured Employee Assistance Programme and its associated MyHealthyAdvantage app.

**About You**:

- Previous experience in handling financial complaints
- Strong knowledge of DISP regulations and other relevant industry guidelines
- Exceptional communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner
- Analytical mindset with a keen eye for detail and the ability to conduct thorough investigations
- A passion for delivering exceptional customer service and a commitment to putting the customer at the heart of everything you do

**About Us**:
For over 130 years, we've been putting people first in the world of finance. We understand that everyone's financial needs are unique, and that's why we offer a range of flexible and convenient credit solutions through our brands, Morses Club and Dot Dot Loans.

We're all about responsible lending and ensuring our customers feel supported every step of the way. Our goal is to provide affordable, easy-to-use credit that's tailored to fit individual situations.

What sets us apart is our passion for innovation and our commitment to exceptional customer service. We're always looking for like-minded people to join our team and help us make financial products more accessible. Simply put, we're here to make finance fair and easy for everyone.

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