Complaints and Claims Handler
5 months ago
**Job Title**: Complaints & Claims Handler (9 month FTC)
**Location**: Nottingham City Centre (fully office based)
**Hours**: Monday to Friday, 9am
- 5pm
**Salary**: £24,000 - £25,000 per annum depending on experience
We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract.
Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines.
**Responsibilities include**:
- Record, handle, and own regulated complaint cases and claims, ensuring timely responses.
- Maintain accurate complaint records and categorise them according to business and FCA standards.
- Resolve complaints using finance sector knowledge and regulations.
- Identify and escalate concerns within the company’s processes.
- Liaise with customers, retailers, and third parties via various channels.
- Proactively manage cases, setting clear expectations.
- Write letters to customers confirming complaint outcomes.
- Represent the team in projects as required.
- Develop networks throughout the company to gather information and provide expert advice.
- Ensure fair treatment of customers and compliance with standards.
- Report on complaint drivers and support feedback processes.
**Key Skills**:
- Experience in handling complaints and claims, ideally within financial services.
- Knowledge of finance sector regulations (desirable)
- Excellent written and verbal communication skills.
- Excellent IT skills.
- Proficiency in letter writing.
- Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes.
**Job Types**: Full-time, Fixed term contract
Contract length: 9 months
Pay: £24,000.00-£25,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Claims Processing: 1 year (preferred)
Work Location: In person
-
Complaints and Claims Handler
5 months ago
Nottingham, United Kingdom Tate Recruitment Limited Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints & Claims Handler
5 months ago
Nottingham, United Kingdom Ikano Bank AB (publ), UK Branch Full time**Full Time, 9 Month Fixed Term Contract** At Ikano Bank, we’re looking for a fixed term Complaints & Claims Handler to join our Complaints and Claims Team. In this role, you will be responsible for handling regulated customer complaints, complex queries, Section 75 claims, admin, and using excellent customer service skills, engage with our customers on...
-
Complaints Handler
5 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints Handler
6 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints Handler
6 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Claims Handler
5 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Tpa Property Claims Handler
5 months ago
Nottingham, United Kingdom Acumen Claims Ltd Full time**Acumen Claims Limited** **Job Description - TPA Property Claims Handler** **Role Summary** This is an office-based role, in the Acumen Claims Ltd office in Annesley, Nottinghamshire. The TPA Claims Handler is responsible for managing and processing property and contents insurance claims on behalf of insurers. The role involves ensuring that claims are...
-
Claims Handler
1 day ago
Nottingham, United Kingdom MIDLAND RESTORATIONS (UK) LIMITED Full timeJob Description Midland Restorations (UK) Ltd are a independently owned and operated fire and flood restoration business located in Nottingham and due to continued growth are looking to recruit a claims handler to our friendly and long-serving team. The office is based in Clifton, South Nottingham and is an on site full time position. Purpose of the...
-
Claims Handler
2 days ago
Nottingham, United Kingdom MIDLAND RESTORATIONS (UK) LIMITED Full timeMidland Restorations (UK) Ltd are a independently owned and operated fire and flood restoration business located in Nottingham and due to continued growth are looking to recruit a claims handler to our friendly and long-serving team. The office is based in Clifton, South Nottingham and is an on site full time position.Purpose of the position: To manage...
-
Claims Handler
5 months ago
Nottingham, United Kingdom Midlands Response Full timeClaims Handler **Responsibilities** - Book diary appointments and plan works in assigned designated postcode areas - Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules. - Receipt and logging of new claims and other private job enquiries. - Appointing subcontractor services and the...
-
Claims Handler
3 days ago
Nottingham, UK, Nottinghamshire, United Kingdom MIDLAND RESTORATIONS LIMITED Full timeMidland Restorations (UK) Ltd are a independently owned and operated fire and flood restoration business located in Nottingham and due to continued growth are looking to recruit a claims handler to our friendly and long-serving team. The office is based in Clifton, South Nottingham and is an on site full time position.Purpose of the position: To manage...
-
Claims Handler
1 week ago
Nottingham, United Kingdom East Midlands Ambulance Service NHS Trust Full timeJob summary An interesting opportunity has arisen for a proactive and motivated individual to join our friendly team as a Claims Handler. We are looking for someone who is enthusiastic with good attention to detail and excellent communication skills. To be successful in this role you will have experience of claims or legal administrative systems,...
-
Claims Handler
5 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...
-
Claims Handler
6 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...
-
Claims Handler
5 months ago
Nottingham, United Kingdom Pargeter & Associates Full timeRole: Claims Handler Location: Colwick, Nottingham, NG4 2JY Job type: Permanent **Salary**: £25,000 to £30,000 Industry: Insurance (Broker Claims Commercial) **The Company**: We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of the current claims handler leaving after 18 years we are currently looking for a claims...
-
Customer Complaints Advisor
5 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Subsidence Claims Handler
6 months ago
Nottingham, United Kingdom MB Group Full timeFantastic opportunity for a **Subsidence Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...
-
Highways Claims Handler
6 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Highways Claims Handler. **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Highways Claims Handler, **this is a Hybrid/Remote opportunity with...
-
Claims Handler
2 days ago
Nottingham, Nottingham, United Kingdom Time Appointments Ltd Full timeJob OverviewWe are seeking a highly skilled Claims Handler to join our team at Time Appointments Ltd. As a Motor Insurance Specialist, you will play a crucial role in handling motor claims from start to finish.The successful candidate will have a minimum of 4 years' experience in handling motor claims, with credit hire/bodily injury claims experience being...
-
Property Claims Handler
6 months ago
Nottingham, United Kingdom MB Group Full timeMBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Property Claims Handler **in Nottingham. The client is an industry heavyweight with a reputation for client centric claims management, technical innovation and leadership In return, the **Property Claims Handler** can expect a competitive salary,...