Claims Handler
3 days ago
**Purpose of the position**:
To manage insurance claims from ‘cradle to grave’. The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians. The claims handler is responsible for all administration involved in the processing of the insurance claim and providing pro-active first class service to our clients.
**Scope**:
Reporting to the Office Supervisor or Team Leader, the Claims Handler work closely with their team and field technicians to ensure the smooth running and swift conclusion of their claims, whilst ensuring high levels of customer satisfaction are met, and clients service level agreement.
**Responsibilities**
- Book diary appointments and plan works in assigned designated postcode areas
- Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules.
- Receipt and logging of new claims and other private job enquiries.
- Appointing subcontractor services and the coordination of these services from arranging quotes to receiving authorisation and processing of invoices for said services.
- Adhering to client set SLAs in relation to key events in the claim life cycle
- Ensure monthly invoice targets are worked towards
- For complaint issues, formally acknowledge complaints to client or customer. Deal with root cause issues and initiate corrective steps to improve efficiencies or identify training requirements. Liaise with Manager or Director concerning high level complaints.
- Necessity to work overtime during busy/surge times which will be managed by the Office Manager.
**Knowledge, Skills and Abilities**
- Good PC skills and report writing ability
- Knowledge of SLAs and preparing estimates or costings.
- Excellent organisation skills and the ability to prioritise
- Confident with good interpersonal skills
- Problem solving and decision making skills
- Able to work well under pressurised situations and to deadlines
- Flexible and able to provide cover and work overtime during busy periods
- Attention to detail
- Team working ethos
- Good communication Skills
- Geographical knowledge/ route planning
- Knowledge of the insurance industry/ Disaster Restoration Industry is preferable.
**Personal Attributes**
Some elements of the role may require strict confidentiality and professionalism. Other personal attributes required include honesty, integrity and a strong work ethic.
**Working Conditions**
Claims handlers work on a rota basis in an open plan office. Each individual has their own case load and is expected to work independently in prioritising their day to day work. During surge and busy periods, claims handlers are requested to work overtime and flexibility is a must. The nature of the role may include working to specific deadlines and to a high level of service standards and can be expected to be pressurised at times, when dealing with customers who have undergone significant issues within their properties.
**Job Types**: Full-time, Permanent
**Salary**: From £10.42 per hour
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
-
Tpa Property Claims Handler
7 months ago
Nottingham, United Kingdom Acumen Claims Ltd Full time**Acumen Claims Limited** **Job Description - TPA Property Claims Handler** **Role Summary** This is an office-based role, in the Acumen Claims Ltd office in Annesley, Nottinghamshire. The TPA Claims Handler is responsible for managing and processing property and contents insurance claims on behalf of insurers. The role involves ensuring that claims are...
-
Senior Claims Handler/claims Handler
3 days ago
Nottingham, United Kingdom Acumen Claims Ltd Full time**Experience** Experienced claim handler/customer service advisors wanted to join our busy team. Are you able to multi task and enjoy working with the general public? Do you want to be noticed and be part of a small growing team, where you are able to contribute to the business as it grows? Do you also want to help customers who have suffered damage to...
-
Senior Claims Handler/claims Handler
3 days ago
Nottingham, United Kingdom Acumen Claims Ltd Full time**Experience** Are you an experienced claim handler/customer service advisors want and looking for a change? Are you able to multi task and enjoy working with the general public? Do you want to be noticed and be part of a small growing team, where you are able to contribute dirctly to a business as it grows? Do you have experience of helping customers who...
-
Claims Handler
3 days ago
Nottingham, United Kingdom Bridge Recruitment UK Limited Full time**Claims Handler** **Location: Nottingham (Home working)** **Salary: Up to £25,000 per year** **Hours: Monday to Friday, 9am - 5pm.** **Job type: Full-time, permanent** **Summary of the Claims Handler**: This role is to pro-actively handle subsidence claims in a manner that supports an efficient and effective settlement for the policyholder. To add...
-
Claims Handler
1 day ago
Nottingham, United Kingdom Matt Burton Full timeOur client is one of the largest claims managers in the world and offer their services across multiple industries and verticals, ensuring the client and the customer is always at the heart of what they do. Employees are all offered the chance to develop, whetherthis be progression within the role, the company, through extra-curricular qualifications or all...
-
Claims Handler
18 hours ago
Nottingham, United Kingdom Matt Burton Full timeIn return, you can expect a competitive salary, remote working, flexible working, 25 days annual leave, attractive pension contribution and supported career development. The Claims Handler will be responsible for: - Management of the end to end claims process for Subsidence Property claims, on behalf of domestic and commercial clients - Understanding...
-
Claims Handler
7 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...
-
Claims Handler
7 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description **MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Mitigation Claims Handler. **Full Job Description** Previous experience within a Liability or Mitigation & Recoveries insurance position isn't essential, but would be extremely beneficial. **The Mitigation Claims Handler will...
-
Claims Handler
6 months ago
Nottingham, United Kingdom Pargeter & Associates Full timeRole: Claims Handler Location: Colwick, Nottingham, NG4 2JY Job type: Permanent **Salary**: £25,000 to £30,000 Industry: Insurance (Broker Claims Commercial) **The Company**: We are a family run commercial insurance broker based in Colwick, Nottingham. As a result of the current claims handler leaving after 18 years we are currently looking for a claims...
-
Claims Handler
1 month ago
Nottingham, United Kingdom MIDLAND RESTORATIONS (UK) LIMITED Full timeJob Description Midland Restorations (UK) Ltd are a independently owned and operated fire and flood restoration business located in Nottingham and due to continued growth are looking to recruit a claims handler to our friendly and long-serving team. The office is based in Clifton, South Nottingham and is an on site full time position. Purpose of the...
-
Claims Handler
1 month ago
Nottingham, United Kingdom MIDLAND RESTORATIONS (UK) LIMITED Full timeMidland Restorations (UK) Ltd are a independently owned and operated fire and flood restoration business located in Nottingham and due to continued growth are looking to recruit a claims handler to our friendly and long-serving team. The office is based in Clifton, South Nottingham and is an on site full time position.Purpose of the position: To manage...
-
Subsidence Claims Handler
7 months ago
Nottingham, United Kingdom MB Group Full timeFantastic opportunity for a **Subsidence Claims Handler **for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim arena, it’s this same mentality that ensures their clients are...
-
Highways Claims Handler
7 months ago
Nottingham, United Kingdom MBA Group Full time**Short Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Highways Claims Handler. **Full Job Description** MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Highways Claims Handler, **this is a Hybrid/Remote opportunity with...
-
Claims Handler
3 days ago
Nottingham, United Kingdom Sanderson Full timeSaanderson are partnering with a market leading global insurance provider who are looking for experienced and passionate claims handlers to join one of the companies most important teams. **Responsibilities**: - Provide outstanding levels of customer service - Handle claims from customers who have an insurance policy with the company. **Skills**: -...
-
Property Claims Handler
3 days ago
Nottingham, United Kingdom Matt Burton Associates Full timeMBA are currently talent pooling experienced Property Claims Handler to join an exciting global organisation in Nottingham (Remote working available) As a leading player in the insurance industry, our client puts their people at the heart of everything they do. They pride themselves on the exceptional service they provide for their clients, as well as...
-
Claims Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Mitigation Claims Handler
7 months ago
Nottingham, United Kingdom MB Group Full timeMBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Mitigation Claims Handler.** This role is a hybrid position, 9am - 5pm (Monday - Friday). **The Mitigation Claims Handler will be responsible for**: - Enter a dialogue directly with Third Parties & Local Authorities as needed. - Review files to...
-
Claims Handler
19 hours ago
Nottingham, United Kingdom Macildowie Recruitment and Retention Full time**Claims Handler Long Eaton, Nottingham Temp to Perm £10ph // £19,000.00 Immediate Start** Macildowie are pleased to working alongside a fantastic business in Long Eaton to recruit additions to their **Customer Service** team as a **Claims Handler**. This is a **full-time**, **temp** to **permanent** opportunity (3 months temporary). There are 3...
-
Claims Handler
7 months ago
Nottingham, United Kingdom Midlands Response Full timeClaims Handler **Responsibilities** - Book diary appointments and plan works in assigned designated postcode areas - Various administrative duties including the preparation of reports and estimates from a variety of clients and pricing schedules. - Receipt and logging of new claims and other private job enquiries. - Appointing subcontractor services and the...
-
Insurance Claims Handler
3 days ago
Nottingham, United Kingdom IPS Group Full timeA fantastic opportunity to join one of the world's foremost insurance business's in the expanding Nottingham office as an Insurance Claims Handler. As an Insurance Claims Handler you will manage a case - load of specialist property claims accounts and will be the sole point of contact for each customer throughout the lifecycle of their claim. You will be...