Complaints Handler

4 days ago

Nottingham, United Kingdom Tate Recruitment Nottingham Full time

**Job Title**: Complaints & Claims Handler (9 month FTC)

**Location**: Nottingham City Centre (fully office based)

**Hours**: Monday to Friday, 9am
- 5pm

**Salary**: £24,000 - £25,000 per annum depending on experience

We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims handler to join our clients office based in Nottingham on a 9 month fixed term contract.

Your role will include handling regulated customer complaints, queries, Section 75 claims, and dissatisfactions. You will be required to investigate, evaluate, and decide on resolutions in line with business and regulatory guidelines.

**Responsibilities include**:

- Record, handle, and own regulated complaint cases and claims, ensuring timely responses.
- Maintain accurate complaint records and categorise them according to business and FCA standards.
- Resolve complaints using finance sector knowledge and regulations.
- Identify and escalate concerns within the company’s processes.
- Liaise with customers, retailers, and third parties via various channels.
- Proactively manage cases, setting clear expectations.
- Write letters to customers confirming complaint outcomes.
- Represent the team in projects as required.
- Develop networks throughout the company to gather information and provide expert advice.
- Ensure fair treatment of customers and compliance with standards.
- Report on complaint drivers and support feedback processes.

**Key Skills**:

- 1 year's experience in handling complaints and claims, ideally within financial services.
- Knowledge of finance sector regulations (desirable)
- Excellent written and verbal communication skills.
- Excellent IT skills.
- Proficiency in letter writing.
- Can demonstrate ability to investigate complaints and claims to ensure positive customer outcomes.

**Job Types**: Full-time, Fixed term contract
Contract length: 9 months

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person

  • Complaint Handler

    2 weeks ago

    Nottingham, United Kingdom Kind Consultancy Ltd Full time

    Kind Consultancy is working with an innovative, growing Retail Financial Services business which is now seeking a Complaint Handler to join them in a permanent full-time role paying £23000 to £25000 dependent on experience. This is a predominantly home-basedrole requiring occasional travel to the organisation's Nottingham offices. Key responsibilities of...

  • Complaints Handler

    2 weeks ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    2 months ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    3 weeks ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    3 weeks ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Complaints Handler Nottingham/Home Working £24,000 Monday to Friday, 10am-6.30pm** **Start date: 6th March 2023** Harper Recruitment Group are proud to be working in partnership with Capital One, an award-winning employer and leading Financial organisation. You'll be part of the dedicated Complaints Resolution team and you'll manage customer complaints...

  • Complaints and Claims Handler

    7 days ago

    Nottingham, United Kingdom Tate Recruitment Limited Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints and Claims Handler

    7 days ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...

  • Complaints Handler

    2 weeks ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Job Role: Complaints Handler** **Location: Nottingham City Centre/Hybrid working** **Pay Rate: Up to £24,000k (doe)** **Hours: Monday - Friday 9am-5pm** We are looking for relationship builders who can build rapport with clients and that take pride in delivering an exceptional experience to their client base. This role will be based in Nottingham city...

  • Complaints Case Handler

    4 weeks ago

    Nottingham, United Kingdom Experian Full time

    Company Description **Discover the Unexpected** Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish - and we’re not...

  • Complaints Case Handler

    3 weeks ago

    Nottingham, United Kingdom Experian Full time

    Company Description **Discover the Unexpected** Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish - and we’re not...

  • Complaints Handler

    3 weeks ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Complaints Handler** **Nottingham/Home Working** **£24,000** **Monday to Friday, 9am-5.30pm / 10am-6.30pm** **Start date: Monday 8th January 2024** Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation. You’ll be part of the dedicated Complaints Resolution team and you’ll manage customer...

  • Complaints Handler

    4 weeks ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Complaints Handler** **Nottingham/Home Working** **Temp to Perm** **£24,000** **Monday to Friday, 10am-6.30pm** **Start date: Monday 21st August** Harper Recruitment Group are proud to be working in partnership with an award-winning employer and leading Financial organisation. **What will the role involve**: - Managing customer complaints from receipt...

  • Complaints Handler

    1 day ago

    Nottingham, United Kingdom Harper Recruitment Group Full time

    **Complaints Handler** **Nottingham/Home Working** **Temp to Perm** **£24,000** **Monday to Friday, 10am-6.30pm** **Start date: Monday 21st August** Harper Recruitment Group are proud to be working in partnership with an award-winning employer and leading Financial organisation. **What will the role involve**: - Managing customer complaints from receipt...

  • Complaints Case Handler

    1 week ago

    Nottingham, Nottingham, United Kingdom Experian Full time

    Company DescriptionDiscover the UnexpectedExperian is the world's leading global information services company. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we've helped economies and communities flourish - and we're not done.Our 21k...

  • Complaints Handler

    7 days ago

    Nottingham, Nottingham, United Kingdom Harper Recruitment Group Full time

    Complaints HandlerNottingham/Home Working£24,000Monday to Friday, 9am-5.30pm / 10am-6.30pmStart date: Monday 8th January 2024Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.You'll be part of the dedicated Complaints Resolution team and you'll manage customer complaints from receipt right...

  • Complaints and Claims Handler

    3 weeks ago

    Nottingham, Nottingham, United Kingdom Tate Full time

    Job Title: Complaints & Claims Handler (9 month FTC)Location: Nottingham City Centre (fully office based)Hours: Monday to Friday, 9am- 5pmSalary: 24, ,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims...

  • Complaints and Claims Handler

    2 months ago

    Nottingham, Nottingham, United Kingdom Tate Full time

    Job Title: Complaints & Claims Handler (9 month FTC)Location: Nottingham City Centre (fully office based)Hours: Monday to Friday, 9am- 5pmSalary: 24, ,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for an experienced Complaints and Claims...

  • Complaints & Claims Handler

    1 week ago

    Nottingham, United Kingdom Ikano Bank AB (publ), UK Branch Full time

    **Full Time, 9 Month Fixed Term Contract** At Ikano Bank, we’re looking for a fixed term Complaints & Claims Handler to join our Complaints and Claims Team. In this role, you will be responsible for handling regulated customer complaints, complex queries, Section 75 claims, admin, and using excellent customer service skills, engage with our customers on...

  • Financial Complaints Handler

    4 weeks ago

    Nottingham, United Kingdom Morses Club Full time

    **About The Role**: Become part of the Morses Club family & be part of a Complaints team making a difference! Are you passionate about delivering exceptional customer service and resolving financial complaints? Are you experienced in complaint handling, with a keen eye for detail and a talent for problem solving? If so, we are seeking an individual like...

  • Financial Complaints Handler

    1 day ago

    Nottingham, United Kingdom Morses Club Full time

    **About The Role**: Become part of the Morses Club family & be part of a Complaints team making a difference! Are you passionate about delivering exceptional customer service and resolving financial complaints? Are you experienced in complaint handling, with a keen eye for detail and a talent for problem solving? If so, we are seeking an individual like...