Complaints Handler

6 months ago

Nottingham, United Kingdom Harper Recruitment Group Full time

**Complaints Handler**
**Nottingham/Home Working**
**Temp to Perm**
**£24,000**
**Monday to Friday, 10am-6.30pm**
**Start date: Monday 21st August**

Harper Recruitment Group are proud to be working in partnership with an award-winning employer and leading Financial organisation.

**What will the role involve**:

- Managing customer complaints from receipt right through to resolution
- Completing thorough investigations to help understand customers' situations and find an appropriate resolution
- Understanding and adhering to industry regulation and company policies
- Supporting customers and resolving their concerns as quickly as you can
- Supporting the business to constantly improve processes

**Who are we looking for?**
- An excellent communicator
- A quick learner; the complaints department is fast-paced and you will be managing multiple complex issues at the same time
- Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great
- Customer service experience

The dedicated Complaints Resolution team manages customer complaints from receipt right through to resolution, using a variety of channels. You’ll need to have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all whist being empathetic to each individual customer circumstance.

First class training, support and equipment is provided for you to work remotely. You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building. You will be office-based more often during the 12 weeks of training, so you must live a commutable distance from Nottingham. If you want to work from the office more, you can

**ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS**

**Job Types**: Full-time, Temporary contract

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 2215

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