Temporary Complaints Handler
7 months ago
Express Recruitment are delighted to be working in partnership with a leading but continually expanding finance lender who pride themselves on high employee satisfaction, as they look to grow their Complaints team in line with their growth.
Alongside an excellent starting salary, there is also a fantastic company bonus scheme on offer and the potential for the role to go permanent after an initial probationary period.
**Role & Responsibilities**
- Monitor and action customer complaints in a timely manner
- Resolve complex complaints from receipt to resolution in a professional but efficient way
- Provide an excellent level of customer service at all times
- Perform investigative work to ensure best resolutions for customers’ needs
- Carry out relevant administrative tasks
**Skills & Experience**
- Previous experience in complaints handling roles
- Clear, articulate and professional telephone manner essential
- Excellent communication skills both written and verbal
- Ability to find workable solutions for customers
- Knowledge of Consumer Rights Act 2015
**About Express Recruitment**
**Vacancy Summary**
**Hours**: Monday to Friday, 25 - 37.5 hours
**Salary**: c£12.00 - £12.50 per hour D.O.E
**Location**: Nottingham, Nottinghamshire
**Job Type**: Temporary, with strong potential to go permanent, hybrid working
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.
**Job Types**: Full-time, Part-time, Temporary contract
**Salary**: Up to £12.50 per hour
Expected hours: 25 - 37.5 per week
Schedule:
- Monday to Friday
**Experience**:
- UK address history: 3 years (required)
**Language**:
- English fluently (required)
Licence/Certification:
- Unrestricted 'Right to Work' in the UK (required)
Work Location: In person
-
Complaints Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints and Claims Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Limited Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints and Claims Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints & Claims Handler
7 months ago
Nottingham, United Kingdom Ikano Bank AB (publ), UK Branch Full time**Full Time, 9 Month Fixed Term Contract** At Ikano Bank, we’re looking for a fixed term Complaints & Claims Handler to join our Complaints and Claims Team. In this role, you will be responsible for handling regulated customer complaints, complex queries, Section 75 claims, admin, and using excellent customer service skills, engage with our customers on...
-
Customer Relations Complaints Case Handler
7 days ago
Nottingham, United Kingdom Experian Full timeCompany Description **Who are Experian?** We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take...
-
Complaints Handler
1 day ago
Nottingham, United Kingdom Capital One - UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Complaints Handler**About this role** You will be part of our dedicated Complaints Resolution team and you will manage customer complaints from receipt right through to resolution, using a variety of channels. You’ll have strong communication skills and talk to our customers in a...
-
Financial Complaints Handler
7 months ago
Nottingham, United Kingdom Morses Club Full time**About The Role**: Become part of the Morses Club family & be part of a Complaints team making a difference! Are you passionate about delivering exceptional customer service and resolving financial complaints? Are you experienced in complaint handling, with a keen eye for detail and a talent for problem solving? If so, we are seeking an individual like...
-
Complaints and Claims Advisor
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full timeYou will have a full credit check taken before you start this role so you must have a clean credit history and be able to demonstrate this. As a Complaints and Claims Handler you will be responsible for handling regulated customer complaints, complex queries, and customer dissatisfaction. Your role will involve a range of investigative, evaluation and...
-
Complaints Handler
3 days ago
Nottingham, United Kingdom Yu Energy Full timeReports to: Complaints Team Leader Location: Nottingham Head Office Working hours: Monday to Friday, 37.5 hours a week Based in Nottingham, we are looking to expand our Customer Care Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and...
-
Complaints Handler
1 week ago
Nottingham, United Kingdom Yu Energy Full timeReports to: Complaints Team Leader Location: Nottingham Head Office Working hours: Monday to Friday, 37.5 hours a week Based in Nottingham, we are looking to expand our Customer Care Team due to continued success & growth and have created an exciting opportunity for an experienced complaints advisor, ensuring an excellent standard of service is provided and...
-
Customer Complaints Advisor
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Complaints Handler
1 week ago
Nottingham, United Kingdom NOW: Pensions Full time**NOW: PENSIONS** Our mission is to help everyone save for a more financially secure future. This means achieving the best financial outcomes for our own members, while fighting for a fair pension system to enable all pension savers to enjoy the retirement they deserve. We do this by highlighting pension inequalities and campaigning for change. At NOW:...
-
Claims Handler
7 months ago
Nottingham, United Kingdom Tate Recruitment Nottingham Full time**Job Title**: Complaints & Claims Handler (9 month FTC) **Location**: Nottingham City Centre (fully office based) **Hours**: Monday to Friday, 9am - 5pm **Salary**: £24,000 - £25,000 per annum depending on experience We are currently recruiting on behalf of a financial organisation based in Nottingham city Centre. We have a fantastic opportunity for...
-
Fos and Executive Complaints Handler
7 days ago
Nottingham, United Kingdom Capital One - UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire FOS and Executive Complaints Handler **About this role** As a FOS and Executive Complaints Agent you’ll be the point of contact for the individual FOS adjudicators managing the escalated complaints, providing exemplary service throughout all communications. **What you’ll...
-
Claims Handler
1 week ago
Nottingham, United Kingdom Midlands Response Full time**Purpose of the position**: To manage insurance claims from ‘cradle to grave’. The claims handler is allocated a postcode area/Client and manages all given jobs in that area alongside their field technicians. The claims handler is responsible for all administration involved in the processing of the insurance claim and providing pro-active first class...
-
Customer Complaints Case Handler
1 day ago
Nottingham, United Kingdom Capital One - UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler **About this role** We’re recruiting now for a start date of **17th April** so you’ll need to be available to start on that day. At Capital One, we strive to get things right 100% of the time but inevitably, there are times when our customers...
-
Customer Complaints Case Handler
7 months ago
Nottingham, United Kingdom Capital One - UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler **About this role** We’re recruiting now for a **start date of 13**th Novembe**r **so you’ll need to be available to start on that day. At Capital One, we strive to get things right 100% of the time but inevitably, there are times when our...
-
Customer Complaints Case Handler
7 months ago
Nottingham, United Kingdom Capital One - UK Full timeNottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Customer Complaints Case Handler **About this role** We’re recruiting now for a start date of **2nd October** so you’ll need to be available to start on that day. At Capital One, we strive to get things right 100% of the time but inevitably, there are times when our customers...