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Complaints Handler

2 months ago

Nottingham, United Kingdom CCA Recruitment Group Full time

Complaints Handler - Be the Hero in Our Vibrant Team

Position: Complaints Handler - Telephone Based
Salary: 23,000 + Sweet Annual Bonus
Location: Hybrid (Nottingham area - Remote role after training)
Hours: Full-time (37.5 hours/week)

Shift: Monday to Friday, between 08:00 - 18:00
Training: Kickstart with our 5-week induction, Monday - Friday, 09:00 - 17:30

Who We Are:
We're the masters of keeping life on track for our customers. We're on a mission to shake things up and need rockstar professionals to join our brand-new, funky operations hub in the heart of Nottingham

The Role:
As our Complaints Handler, you'll be the superhero swooping in to save the day for customers with insurance and service-related hiccups.
Your superpower?
Solving problems fast, fair, and with a smile. You'll shine in our energetic, buzzing environment, working with a crew that's as awesome as you are.

What You Bring:

  • Experience in complaints handling (bonus points if it's in a regulated gig).
  • Ninja skills in both outbound and inbound calls.
  • A burning passion for turning frowns upside down.
  • Steady under pressure and quick with decisions.
  • A smooth talker with a knack for building connections.
  • Tech-savvy with strong Microsoft Office chops.

Why You'll Love It Here:

  • Score an annual bonus and enjoy 33 days off (including bank holidays).
  • Need more time? Buy 5 extra days off each year.
  • Pocket serious savings with employee discounts at tons of retailers.
  • Get fit and have fun with discounted gym memberships, online workouts, and culinary classes.
  • Compete in regular incentives and win epic prizes.
  • Level up your career with ongoing coaching and clear growth paths.

Ready to flex your skills and make a difference?

Jump in and apply now to join the vivacious family as a Complaints Handler