Head of Customer Relationship Management
4 days ago
Insight Investment is looking for a Head of CRM to join the Commercial team in London. As the business owner for the CRM application (Salesforce), the role holder will produce all internal reporting and research on behalf of Distribution including strategy, planning, governance, competitor and market intelligence.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Role Responsibilities
- Refine, promote and deliver our vision for Salesforce
- Ensure key user groups have a voice in development, strategy and prioritisation
- Develop and maintain a positive interface between business users and IT
- Ensure IT teams are able to deliver the CRM requirements of the business
- Drive forward the development of Salesforce and therefore, business benefit
- Ensure it remains fit for purpose, at the forefront of what is possible and that enhancements are appropriately prioritised
- Work with users to promote best practice in terms of Salesforce use
- Act as a subject matter expert for user queries and deliver user training
- Ensure Salesforce is focused on delivering business insights and a positive ROI
- Analyse data and present business insights to senior leadership teams within Distribution
- For ensuring Salesforce can meet the internal reporting the business needs
Experience Required
- Understands our wider business strategy and how Salesforce can support it
- Is a self-starter who takes ownership
- Sets ambitious goals that focus on critical business outcomes
- Challenges obstacles that impede delivery and searches for all solutions to a challenge
- A creative problem solver
- Highly numerate, articulate with a good feel for data structure and analysis
- Highly collaborative with excellent relationship building skills
- Organised and planning discipline
- Develops a sense of urgency and excitement
- Able to explain complex concepts and present clearly
Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities.
Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: www.insightinvestment.com
-
Head of Customer Relationship Management
6 days ago
London, Greater London, United Kingdom Love Holidays Full timeAbout the Role:We are seeking a highly skilled and experienced professional to lead our Customer Relationship Management (CRM) strategy and team at Love Holidays. As the Head of CRM, you will be responsible for developing and executing a comprehensive CRM strategy that drives bookings and retention growth for our customers.Key Responsibilities:Lead the...
-
Head of Customer Relationship Management
7 days ago
London, Greater London, United Kingdom Love Holidays Full timeAbout the Role:We are seeking a highly skilled and experienced professional to lead our Customer Relationship Management (CRM) strategy and team at Love Holidays. As the Head of CRM, you will be responsible for developing and executing a comprehensive CRM strategy that drives bookings and retention growth for our customers.Key Responsibilities:Lead the...
-
Relationship Manager
5 days ago
London, Greater London, United Kingdom Chartered Management Institute Full timeAbout the RoleWe are seeking a highly ambitious and proactive Business Development Specialist to join our team at the Chartered Management Institute. As a key member of our national sales team, you will be responsible for driving strategic and commercial sales growth by engaging leading private training providers and employers across the Midlands region.The...
-
Relationship Manager
5 days ago
London, Greater London, United Kingdom Chartered Management Institute Full timeAbout the RoleWe are seeking a highly ambitious and proactive Business Development Specialist to join our team at the Chartered Management Institute. As a key member of our national sales team, you will be responsible for driving strategic and commercial sales growth by engaging leading private training providers and employers across the Midlands region.The...
-
Head of Relationship Management
3 months ago
London, United Kingdom WEX Europe Limited Full timeHEAD OF RELATIONSHIP MANAGEMENT / LONDON / HYBRID / PERMANENT / COMPETITIVE BASIC SALARY DEPENDANT ON EXPERIENCE PLUS BENEFITS About the Team/Role The Head of Relationship Management, EMEA at WEX International will lead the client relationship management team, focusing on maintaining and expanding relationships with key clients across the EMEA...
-
Customer Relationship Manager
3 days ago
London, Greater London, United Kingdom State Bank of India UK Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at State Bank of India UK. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales support to our clients.Key ResponsibilitiesSales and Business Development: Identify and pursue sales opportunities...
-
Customer Relationship Manager
3 days ago
London, Greater London, United Kingdom State Bank of India UK Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at State Bank of India UK. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales support to our clients.Key ResponsibilitiesSales and Business Development: Identify and pursue sales opportunities...
-
London, Greater London, United Kingdom Michael Page Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our CRM efforts as the Global Head of Customer Relationship Management. This is a key role within our organization, and the successful candidate will be responsible for developing and executing a commercially focused CRM Marketing Automation & Lifecycle Roadmap that aligns...
-
London, Greater London, United Kingdom Michael Page Digital Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to lead our CRM efforts as the Global Head of Customer Relationship Management. This is a key role within our organization, and the successful candidate will be responsible for developing and executing a commercially focused CRM Marketing Automation & Lifecycle Roadmap that aligns...
-
Head of Customer Relationship Management
7 days ago
London, Greater London, United Kingdom Plum Fintech Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of CRM to join our team at Plum Fintech. As a key member of our marketing department, you will play a pivotal role in driving revenue growth from our customer base through strategic customer communications.As the Head of CRM, you will be responsible for crafting and executing comprehensive...
-
Head of Customer Relationship Management
6 days ago
London, Greater London, United Kingdom Plum Fintech Full timeAbout the RoleWe are seeking a highly skilled and experienced Head of CRM to join our team at Plum Fintech. As a key member of our marketing department, you will play a pivotal role in driving revenue growth from our customer base through strategic customer communications.As the Head of CRM, you will be responsible for crafting and executing comprehensive...
-
Head of Customer Relationship Management
4 weeks ago
London, Greater London, United Kingdom MacGregor Black Full timeJob OverviewDirector of Customer Relationship ManagementAre you driven by the desire to enhance client interactions within the sporting goods sector?Do you possess the strategic foresight and leadership capabilities to spearhead global CRM and client engagement efforts?Are you prepared to guide a premier team in developing a comprehensive client strategy...
-
Head of Customer Relationship Management
4 weeks ago
London, Greater London, United Kingdom MacGregor Black Full timePosition OverviewDirector of Customer Relationship ManagementAre you driven by the desire to enhance client interactions within the sporting goods sector?Do you possess the strategic foresight and leadership acumen to spearhead global CRM and client engagement efforts?Are you prepared to guide a premier team in developing a comprehensive client strategy that...
-
National Account Manager
2 months ago
London, Greater London, United Kingdom Defence Relationship Management Full timeDefence Relationship Management (DRM) manages the interface between national employers and the Ministry of Defence (MOD). Developing and maintaining partnerships with organisations throughout the UK, DRM enables a mutually beneficial working relationship with the MOD and offers advice and support on employing members of the armed forces community, whether...
-
Head of Customer Acquisition
7 days ago
London, Greater London, United Kingdom AJ Bell Management Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Head of Customer Acquisition at AJ Bell Management Limited. This is a strategically senior role that requires a deep understanding of customer marketing and acquisition strategies in a digital environment.Key ResponsibilitiesDevelop and execute a customer...
-
Head of Customer Relationship Management
4 weeks ago
London, Greater London, United Kingdom MacGregor Black Full timeJob OverviewDirector of Customer Relationship ManagementAre you driven by the desire to enhance client satisfaction in the sports retail sector?Do you possess the strategic foresight and leadership acumen necessary to spearhead global CRM and client engagement efforts?Are you prepared to guide a premier team in developing a comprehensive client strategy that...
-
Head of Customer Acquisition
7 days ago
London, Greater London, United Kingdom AJ Bell Management Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as the Head of Customer Acquisition at AJ Bell Management Limited. This is a strategically senior role that requires a deep understanding of customer marketing and acquisition strategies in a digital environment.Key ResponsibilitiesDevelop and execute a comprehensive...
-
Customer Relationship Manager
4 weeks ago
London, Greater London, United Kingdom Log my Care Full timeAbout UsLog my Care is a rapidly expanding Care Software start-up in the UK, having significantly increased its customer base since its inception. Our goal is to modernize the social care sector, which includes care homes and home care agencies, enabling countless caregivers to enhance the quality of care provided to the most vulnerable individuals in the...
-
Head of Customer Relationship Management
2 weeks ago
London, United Kingdom Insight Investment Full timeInsight Investment is looking for a Head of CRM to join the Commercial team in London. As the business owner for the CRM application (Salesforce), the role holder will produce all internal reporting and research on behalf of Distribution including strategy, planning, governance, competitor and market intelligence. Role ResponsibilitiesRefine, promote and...
-
Head of Customer Relationship Management
7 days ago
London, United Kingdom Insight Investment Full timeInsight Investment is looking for a Head of CRM to join the Commercial team in London. As the business owner for the CRM application (Salesforce), the role holder will produce all internal reporting and research on behalf of Distribution including strategy, planning, governance, competitor and market intelligence. To be considered for an interview, please...