Current jobs related to IT Service Desk Analyst - East Kilbride - Eden Scott

  • IT Service Desk Analyst

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time

    Job Title: IT Service Desk AnalystEden Scott is seeking an experienced IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide day-to-day technical...

  • IT Service Desk Analyst

    4 weeks ago

    East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time

    Job Title: IT Service Desk AnalystEden Scott is seeking an experienced IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring that their IT needs are met in a timely and efficient manner.Key Responsibilities:Provide day-to-day technical...

  • Service Desk Analyst

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Job Title: Service Desk Analyst - Windows, OfficeWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Endeavour Recruitment Solutions. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, resolving hardware, software, and networking issues in a timely and efficient...

  • Service Desk Analyst

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Job Title: Service Desk Analyst - Windows, OfficeWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Endeavour Recruitment Solutions. As a Service Desk Analyst, you will be responsible for providing technical support and assistance to our clients, resolving hardware, software, and networking issues in a timely and efficient...

  • Service Desk Technician

    1 month ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues via telephone or desk-side support.Key Responsibilities:Provide timely and...

  • Service Desk Technician

    1 month ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Service Desk Analyst OpportunityWe are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues via telephone or desk-side support.Key Responsibilities:Provide timely and...

  • Service Desk Administrator

    5 months ago

    East Kilbride, United Kingdom Atexa Fire and Security Solutions Limited Full time

    As the service desk administrator you are often the first point of contact with our customers, therefore exceptional customer service skills are essential. - **Responsibilities (are to include the following but are not limited to)**:_ - Engineer scheduling - Review and issue engineering reports - Raising Jobs - Maintenance, Quoted & Reactive - Purchasing of...

  • Help Desk Supervisor

    5 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **About the role** We have an opportunity for a Helpdesk Supervisor to join our Helpdesk team..This is an exciting time to lead, coach and motivate colleagues and to oversee a busy and fast paced Helpdesk in a Facilities Management environment. Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do...

  • Customer Service Representative

    4 weeks ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Junior Service Desk AnalystWe are seeking a motivated and enthusiastic Junior Service Desk Analyst to join our client's busy team in the West Sussex area, close to Gatwick Airport.As a Junior Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side....

  • Customer Service Representative

    1 month ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Junior Service Desk AnalystWe are seeking a motivated and enthusiastic Junior Service Desk Analyst to join our client's busy team in the West Sussex area, close to Gatwick Airport.As a Junior Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side. No...

  • Customer Service Representative

    1 month ago

    East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time

    Junior Service Desk AnalystWe are seeking a motivated and enthusiastic Junior Service Desk Analyst to join our client's busy team in the West Sussex area, close to Gatwick Airport.As a Junior Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side. No...

  • Help Desk Supervisor

    5 months ago

    East Kilbride, United Kingdom Virtual FM Limited Full time

    **This job description sets out the key responsibilities and duties for the role of Help Desk Supervisor within VirtualFM. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the...

  • Service Desk Specialist

    4 weeks ago

    East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...

  • Service Desk Specialist

    4 weeks ago

    East London, United Kingdom Dimension Data Full time

    Job Title: Service Desk AgentJob Summary:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key Responsibilities:Receive,...

  • IT Service Desk Agent

    5 months ago

    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...

  • Service Desk Specialist

    4 weeks ago

    East Hendred, Oxfordshire, United Kingdom The Marketing Practice Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at The Marketing Practice. As a Service Desk Technician, you will be the first point of contact for technical support, providing excellent customer service and resolving technical issues in a timely and efficient manner.Key...

  • Service Desk Specialist

    4 weeks ago

    East Hendred, Oxfordshire, United Kingdom The Marketing Practice Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at The Marketing Practice. As a Service Desk Technician, you will be the first point of contact for technical support, providing excellent customer service and resolving technical issues in a timely and efficient manner.Key...

  • Service Desk Administrator Role

    7 days ago

    East Anglia, United Kingdom Interaction - Huntingdon Full time

    Service Desk Administrator Job Description for Interaction - HuntingdonWe are seeking a skilled Service Desk Administrator to join our team at Interaction - Huntingdon. As a key member of our Quotes Department, you will provide exceptional support to our clients, ensuring the highest quality of service standards are maintained.Key Responsibilities:Providing...

  • Service Desk Agent

    6 months ago

    East London, United Kingdom Dimension Data Full time

    FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.Key Roles and Responsibilities:Receive, log, validate and diagnose client...

  • ICT Service Desk Specialist

    1 week ago

    East Liverpool, Ohio, United Kingdom Adecco Full time

    Are you an experienced ICT professional looking for a temporary contract? We have an exciting opportunity based in a corporate environment, working Monday to Friday, 37 hours a week.Our client is seeking an IT professional with expertise in Service Desk support and ITIL methodology.Handle Service Desk telephone calls in a professional manner, ensuring...

IT Service Desk Analyst

2 months ago

East Kilbride, United Kingdom Eden Scott Full time

Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.



Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

This role is 100% working on site, and will require to work shifts across 24/5 (Monday - Friday).



You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and progressed in a timely manner.




This role will require you to organise, prioritise and resolve day to day Service Desk tickets. To do this you will be required to have excellent telephone and technical skills, ensuring that service targets.




Responsibilities




· Provide day-to-day remote desktop support.

· Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes.

· Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first time fix & arrange ad-hoc or project training when necessary

· Ensure all relevant support documentation of supported systems & applications are available and up to date to ensure agents have necessary knowledge at their fingertips.

· Provide excellent technical support skills

· Maintain a detailed understanding of Service Desk working practices and procedures essential.

· Maintain customer focus

· Maintain personal KPI's in line with objectives by maintaining required work.




Experience required




· Minimum 3 years’ experience in IT Support

· Experience working and supporting Microsoft 365 environment

· Basic networking experience

· Strong analytical problem-solving skills

· Excellent verbal and written communication skills; ability to frame technical information for a diverse audience

· Excellent follow-up skills: must take initiative and stay with problem from beginning to end

· Able to operate effectively in a pressurised environment, managing rapidly evolving situations to a satisfactory conclusion.

· Proven ability to work independently, as well as in a team environment.

Proven Incident / Change / Problem process knowledge.




Benefits package:



· 27 days annual leave + 4 statutory days

· Private Health Insurance

· Matched Company Pension contributions (up to 9% of base salary)

· Life Insurance

· Performance based discretionary bonus