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Help Desk Supervisor
4 days ago
**This job description sets out the key responsibilities and duties for the role of Help Desk Supervisor within VirtualFM. The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of the business or assist during busy periods. This job description will be reviewed on an annual basis to establish whether the nature of the role has changed and the extent of that change**
- Take responsibility as Helpdesk Support Manager for a busy and fast paced Helpdesk in a Facilities Management environment.
- Acting proactively in the organisation of work and tasks within the Helpdesk Team and being first point of contact for Helpdesk Team member’s queries
- Assisting and supporting the Account Director with the day-to-day operation of the Helpdesk function and operation
- Issuing reports to Account Director
- Ensure accurate and timely allocation of work requests from clients to meet service level agreements. Distributing these amongst the Team and ensuring jobs meet SLA’s.
- Distributing process changes to Helpdesk Team
- Assisting team members where necessary whilst assuming responsibilities as Supervisor.
- Working to effectively meet tight deadlines and targets allocated by management in accordance with contract requirements.
- Updating systems throughout the day.
- Liaising with suppliers/contractors regarding queries on purchase/work orders, thresholds and call-out response.
- Cover holiday/sickness for colleagues.
- Experience of agile working required, process mapping, controlling and monitoring within a similar environment.
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Help Desk Supervisor
2 weeks ago
East Kilbride, United Kingdom Virtual FM Limited Full time**About the role** We have an opportunity for a Helpdesk Supervisor to join our Helpdesk team..This is an exciting time to lead, coach and motivate colleagues and to oversee a busy and fast paced Helpdesk in a Facilities Management environment. Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do...
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Help Desk Supervisor
1 week ago
East Kilbride, South Lanarkshire, United Kingdom Virtual FM Limited Full timeAbout the roleWe have an opportunity for a Helpdesk Supervisor to join our Helpdesk team.This is an exciting time to lead, coach and motivate colleagues and to oversee a busy and fast paced Helpdesk in a Facilities Management environment. Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you...
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Help Desk Officer
3 weeks ago
Polegate, East Sussex, United Kingdom NFP People Full timeInForm Help Desk Officer We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS). This role offers hybrid working. Position: InForm Help Desk Officer
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Help Desk Officer
3 weeks ago
Polegate, East Sussex, United Kingdom NFP People Full timeInForm Help Desk Officer We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS). This role offers hybrid working. Position: InForm Help Desk Officer
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InForm Help Desk Officer
2 weeks ago
East Sussex, United Kingdom NFP PEOPLE Full timeInForm Help Desk Officer We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS). If you have the right skills and want to work for a people-led organisation whose mission and values is to inspire change across Sussex, then apply today! This role offers hybrid...
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InForm Help Desk Officer
3 weeks ago
Polegate, East Sussex, United Kingdom NFP People Full timeInForm Help Desk Officer We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS). If you have the right skills and want to work for a people-led organisation whose mission and values is to inspire change across Sussex, then apply today! This role offers hybrid...
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InForm Help Desk Officer
3 weeks ago
Polegate, East Sussex, United Kingdom NFP People Full timeInForm Help Desk Officer We have an exciting opportunity for a Help Desk Officer to play a vital role in providing support at the East Sussex Floating Support Service (ESFSS). If you have the right skills and want to work for a people-led organisation whose mission and values is to inspire change across Sussex, then apply today! This role offers hybrid...
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IT Service Desk Analyst Apprentice
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IT Service Desk Analyst Apprentice
4 weeks ago
East Kilbride, United Kingdom QA Limited Full timeSalary:£13,719.15 per annum in year 1, rising to £18,292 in year 2Employer description:St Andrews is a unique and captivating place, and the University is a key part of its charm. Seven centuries of history link the students with the town, leading to the ancient and yet modern institution apparent today.Overview:Through a period of apprenticeship and...
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Help Desk Operator
1 week ago
East Kilbride, South Lanarkshire, United Kingdom Virtual FM Limited Full timeThis job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...
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Help Desk Operative
4 weeks ago
East Kilbride, United Kingdom Virtual FM Limited Full timeThis job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...
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Help Desk Operator
2 weeks ago
East Kilbride, United Kingdom Virtual FM Limited Full timeThis job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...
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Help Desk Operative
3 days ago
East Kilbride, United Kingdom Virtual FM Limited Full timeThis job description sets out the key responsibilities and duties for the role of Helpdesk Operative (Facilities Management). The duties and responsibilities are meant to provide guidance as to the nature and scope of the role. They are however not meant to be prescriptive. Additional extra or supplemental duties may be required to facilitate the needs of...
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