Service Desk Administrator

3 months ago


East Kilbride, United Kingdom Atexa Fire and Security Solutions Limited Full time

As the service desk administrator you are often the first point of contact with our customers, therefore exceptional customer service skills are essential.
- **Responsibilities (are to include the following but are not limited to)**:_
- Engineer scheduling
- Review and issue engineering reports
- Raising Jobs - Maintenance, Quoted & Reactive
- Purchasing of parts and equipment as required
- Communicating with Customers (Verbally and in Writing)
- Updating system information
- Obtaining Customer POs
- Maintaining KPIs
- Customer Invoicing
- Customer Quotations / Estimates Following service visits

This is a full time position Monday - Friday 08:30-17:00, based within our East Kilbride office. It is excellent opportunity to further develop your skills and experience within an administrative role. Previous experience in a similar role is not essential, full training will be provided.
- **What we are looking for**:_
- Strong organisational skills
- Ability to prioritise workload
- A committed ‘can do’ positive attitude
- A willingness / ability to adapt and learn in an ever-changing environment
- The ability to integrate and work as a member of a team

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- East Kilbride: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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