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Service Desk Technician
1 month ago
We are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues via telephone or desk-side support.
Key Responsibilities:- Provide timely and effective support to clients via telephone or desk-side
- Troubleshoot and resolve hardware, software, and networking issues
- Collaborate with internal teams to resolve complex issues
- Document and track support requests
- ITIL Accreditation or working towards
- Windows 7 and MS Office 2010/2013 experience
- 1st or 2nd Line Support experience
- Avaya/IPT, Citrix, and Exchange 2010 knowledge
- Wireless Networking skills
If you have a passion for delivering exceptional customer service and possess the necessary technical skills, we encourage you to apply. Our client offers a competitive salary, excellent benefits package, and opportunities for growth and development.
