Customer Service Representative
4 weeks ago
We are seeking a motivated and enthusiastic Junior Service Desk Analyst to join our client's busy team in the West Sussex area, close to Gatwick Airport.
As a Junior Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues either over the telephone or desk-side. No prior experience is necessary, but a keen interest in IT and a willingness to learn quickly are essential.
Previous customer service experience and ITIL awareness or Foundation certification are preferred. The successful candidate will be flexible, enthusiastic, and self-motivated.
The salary for this role is competitive, with a range of £22,000 depending on experience. Our client offers an excellent benefits package, including bonus schemes, healthcare, and more.
Key Requirements:- ITIL Accreditation or working towards/previous Customer Service experience
- Windows 7
- MS Office 2010 / 2013
- Previous 1st Line Support Experience
- Experience of working to SLAs both Team and Individual
If you don't have all of the required experience, please still apply as our client is keen to find the right person for the role.
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