Customer Service Representative

1 month ago


East Grinstead, West Sussex, United Kingdom Reed Full time
Customer Service Role

Job Type: Temporary / Temp - Perm
Location: East Grinstead
Work Environment: 100% office based

Reed is seeking a Customer Service Representative to provide exceptional support to clients via telephone and email. Key responsibilities include:

  • Providing frontline telephone and email support.
  • Collaborating with Accounts and Warehouse departments to resolve issues preventing order shipment.
  • Supplying detailed information to the nominated Account Manager upon request.
  • Handling customer correspondence in line with Customer Service Standards.
  • Supporting operational changes while minimising disruption to service.
  • Maintaining and improving performance levels to meet all elements of client SLAs.
  • Communicating any issues that may impact service delivery.
  • Liaising closely with Customer Services and Warehouse Team Leaders to ensure smooth contract operations.
  • Managing live chat, addressing inbound queries and directing them to relevant departments promptly.
Required Skills & Qualifications:
  • Previous customer service experience with a focus on meeting deadlines and SLA commitments.
  • Proficiency in MS Office, particularly Excel & Outlook.
  • Organised approach to email management.
  • Strong interpersonal skills to build customer relationships.

If you are interested in this opportunity, please apply online and Claire will be in touch.



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