Customer Service Representative
1 month ago
Job Type: Temporary / Temp - Perm
Location: East Grinstead
Work Environment: 100% office based
Reed is seeking a Customer Service Representative to provide exceptional support to clients via telephone and email. Key responsibilities include:
- Providing frontline telephone and email support.
- Collaborating with Accounts and Warehouse departments to resolve issues preventing order shipment.
- Supplying detailed information to the nominated Account Manager upon request.
- Handling customer correspondence in line with Customer Service Standards.
- Supporting operational changes while minimising disruption to service.
- Maintaining and improving performance levels to meet all elements of client SLAs.
- Communicating any issues that may impact service delivery.
- Liaising closely with Customer Services and Warehouse Team Leaders to ensure smooth contract operations.
- Managing live chat, addressing inbound queries and directing them to relevant departments promptly.
- Previous customer service experience with a focus on meeting deadlines and SLA commitments.
- Proficiency in MS Office, particularly Excel & Outlook.
- Organised approach to email management.
- Strong interpersonal skills to build customer relationships.
If you are interested in this opportunity, please apply online and Claire will be in touch.
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