Customer Service Team Lead
1 month ago
Customer Service Executive Role
About the Job:
We are seeking a highly skilled Customer Service Executive to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional customer service to each individual customer.
Key Responsibilities:
- Providing exceptional customer service to each individual customer.
- Handling escalated customer complaints and resolving them in a timely and professional manner.
- Developing and implementing customer service policies, procedures, and standards.
- Training and coaching new and existing staff on best practices and customer service skills.
- Monitoring and evaluating the performance of the team and providing feedback and guidance.
- Collaborating with other departments to ensure smooth and efficient operations.
- Reporting on customer service metrics and trends.
Requirements:
- A bachelor's degree in business administration, communication, or a related field.
- A minimum of 3 years of experience as a customer service executive or a similar role.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong leadership and management skills.
- Proficiency in CRM systems and Microsoft Office applications.
- Ability to work under pressure and handle multiple tasks.
- A positive and customer-oriented attitude.
What We Offer:
We offer a competitive salary and a range of benefits, including professional development opportunities and a supportive work environment.
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