Customer Service Representative

3 weeks ago


East Grinstead, West Sussex, United Kingdom Reed Full time

Customer Service Account Executive

We are seeking a highly skilled Customer Service Account Executive to join our team at Reed. As a key member of our client's Fulfilment team, you will be the first point of contact for their clients, providing exceptional customer support via telephone and email.

Purpose of the Role:

As a Customer Service Account Executive, you will be responsible for resolving day-to-day queries related to order processing and customer correspondence. You will utilise your client and in-house ticketing system to provide timely updates on client queries, collaborate with Accounts and Warehouse teams to address any issues that may impact order shipment, and provide detailed information to nominated Account Managers.

Key Responsibilities:

  • Resolve day-to-day queries related to order processing and customer correspondence.
  • Utilise client and in-house ticketing system to provide timely updates on client queries.
  • Collaborate with Accounts and Warehouse teams to address any issues that may impact order shipment.
  • Provide detailed information to nominated Account Managers.
  • Log internal and external customer issues, proposing solutions where needed.

Key Skills:

  • Proven customer service experience, meeting deadlines and SLA commitments.
  • Proficiency in MS Office, especially Excel and Outlook.
  • Strong interpersonal skills for building customer relationships.
  • Excellent written and verbal communication skills.
  • Ability to maintain high accuracy in work.
  • Own transport essential (occasional travel to customer sites in the Southeast of England).


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