Customer Service Representative

4 weeks ago

East Grinstead, West Sussex, United Kingdom Nhconsulting Group Full time
Customer Service Account Executive - Delivery

We are seeking a highly skilled and experienced Customer Service Account Executive to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide front-line telephone and email support to clients, resolving day-to-day queries and issues.
  • Process customer correspondence in line with our customer service standards.
  • Work closely with customer services, warehouse team leaders, and external customers to ensure smooth contract delivery.
  • Support operational change while minimizing disruption to production and service.
  • Manage live chat, dealing with inbound queries and passing them on to relevant departments within agreed timeframes.
Requirements:
  • Previous knowledge and experience of delivery services.
  • Previous customer service experience, working to deadlines and SLA commitments, and previous financial responsibility.
  • Ability to demonstrate methodical and organized ways of working, particularly in relation to email management.
  • MS Office skills, particularly Excel & Outlook.
  • Proven ability to work effectively as part of a team.
  • Good interpersonal skills.
  • Good standard of written and verbal communications.
  • Ability to complete work that requires a high degree of accuracy.
What We Offer:
  • Opportunity for hybrid working in line with our policy.
  • Pension, Life Assurance, Healthshield Cash Plan, and Discount Perks.
  • 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday.
  • Birthday leave.
  • Free on-site parking, with electric car charging at certain locations.
  • Range of employee awards.
  • Employee assistance programme to promote mental health wellbeing.

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