Customer Service Representative

4 weeks ago

East Grinstead, West Sussex, United Kingdom Weldon Group Full time

{"h1": "Customer Service Account Executive", "p": "At Weldon Group, we're seeking a highly skilled Customer Service Account Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

* Provide front-line telephone and email support to a portfolio of Fulfillment Clients
* Work closely with Customer Services, Warehouse Team Leaders, and external customers to ensure smooth contract execution
* Manage live chat, respond to inbound queries, and escalate issues to relevant departments within agreed timeframes

Requirements:

* Previous knowledge and experience in warehousing and distribution (desirable)
* Proven customer service experience, working to deadlines and SLA commitments
* Strong MS Office skills, particularly Excel and Outlook
* Ability to demonstrate methodical and organized ways of working, particularly in email management
* Excellent interpersonal skills to build relationships with customers
* Proven ability to work effectively as part of a team
* Good standard of written and verbal communication to provide a high standard of service
* Ability to complete work that requires a high degree of accuracy
* Own transport essential for occasional travel to customer sites and other work-based locations in the Southeast of England

What We Offer:

* Opportunity for hybrid working in line with ILG policy up to 50/50 remote/office working after a successful probation period
* Pension, Life Assurance, Healthshield Cash Plan, and Discount Perks
* 22 days holiday rising to 25 days after two full years, plus Bank Holidays with the option to buy/sell holiday
* Birthday leave
* Free on-site parking with electric car charging at certain locations
* Range of employee awards
* Employee assistance program to promote mental health and wellbeing

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you"}

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