Customer Service Representative

2 weeks ago


East Grinstead, West Sussex, United Kingdom Reed Full time
{"h3">Customer Service Account Executive Role Key Responsibilities:
  • Provide exceptional customer service via telephone and email.
  • Collaborate with Accounts and Warehouse departments to resolve issues.
  • Supply detailed information to the nominated Account Manager.
  • Handle customer correspondence in line with Customer Service Standards.
  • Support operational changes while minimising disruption to service.
  • Maintain and improve performance levels to meet client SLAs.
  • Communicate any issues impacting service delivery.
  • Liaise closely with Customer Services and Warehouse Team Leaders.
  • Manage live chat, addressing inbound queries and directing them to relevant departments.
Requirements:
  • Previous customer service experience with a focus on meeting deadlines and SLA commitments.
  • Proficiency in MS Office, particularly Excel & Outlook.
  • Organised approach to email management.
  • Strong interpersonal skills to build customer relationships.

Reed is seeking a skilled Customer Service Account Executive to provide exceptional support to their clients. If you have a passion for delivering outstanding customer service, please apply online.

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