Service Desk Specialist

1 month ago


East Hendred, Oxfordshire, United Kingdom The Marketing Practice Full time
Job Title: Service Desk Technician

We are seeking a highly skilled and motivated Service Desk Technician to join our team at The Marketing Practice. As a Service Desk Technician, you will be the first point of contact for technical support, providing excellent customer service and resolving technical issues in a timely and efficient manner.

Key Responsibilities:
  • Provide technical support and assistance to employees, resolving issues related to laptops, mobile devices, office software, email, and communication systems.
  • Assist with laptop and mobile device setup, imaging, and installation as needed.
  • Install software applications and apply updates.
  • Review, prioritize, and respond to Service Desk tickets using defined recording practices.
  • Assist colleagues with administration, troubleshooting, and security functions in all areas of IT.
  • Participate in IT projects, taking the lead and volunteering as needed.
  • Ensure that our East Hendred Office is up to date and concurrent with other sites (Equipment and Software).
  • Perform other IT-related duties as directed by the Director IT Service Delivery.
  • Set up and maintain active directory-user accounts and security groups. Perform Change Management with the Systems Administrator/Director IT Service Delivery.
  • Help maintain and adjust as needed KPIs and SLAs both internally and with the business units.
Requirements:
  • Basic hands-on knowledge of Microsoft products, with experience in using MEM (Intune) and Autopilot being beneficial but not essential.
  • Experience in using JAMF for Apple device deployment is beneficial but not essential.
  • Experience in using GoTo Connect (or other VoIP systems) is beneficial but not essential.
  • IT-related qualifications at least to A-level standard or equivalent.
  • Previous experience (1-3 years) in a desktop support role.
  • Proven interest in IT specifically focused on IT support.
  • Ability to multitask and prioritize workload, while maintaining efficiency and quality of work.
  • Team player with both the IT Team and the user community.
  • Ability to troubleshoot and solve problems relating to basic network, intermediate PC, laptop, printer, and mobile device equipment.
What We Offer:
  • Generous holiday allowance (Plentiful PTO)
  • Shutdown between Christmas and New Year
  • Private healthcare and dental insurance
  • Group income protection
  • Salary sacrifice pension scheme
  • Access to well-being coaching or counselling sessions once a week
  • Financial health support
  • Parental leave - 12 Weeks Full Pay for Primary Carers and an additional 50% pay for 12 more weeks.
  • Social committee events. We have monthly social events including everything from game nights and bowling to kayaking, and pumpkin carving
  • Use our portal to access discounts and cashback at plenty of retailers. You can also sign up for our cycle-to-work scheme.
  • Sustainable Future Giving. We want to help create a positive impact on our planet by donating to plant trees, tackling our impact, and helping to reduce emissions.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about IT and providing excellent customer service, we encourage you to apply for this exciting opportunity.



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