Service Desk Support Specialist
1 week ago
The Service Desk Agent plays a critical role in providing exceptional client service and support. As the first point of contact, you will be responsible for handling client requests, incidents, and service requests in a timely and professional manner.
Key Responsibilities
- Receive, log, and diagnose client requests, applying standard operating procedures and service level agreements.
- Provide clients with a first call resolution, leveraging standard operating procedures or work instructions.
- Build knowledge articles and flag the need for content when relevant articles are not available.
- Communicate timely updates to clients on pending requests or tickets.
- Collaborate with resolver groups and other functions to ensure timely updates are sent to clients.
- Identify process gaps and provide recommendations for improvement.
Requirements
- Relevant IT/Computing degree
- Desktop support experience
- User support services experience
- 3 years of experience
What We Offer
- A dynamic and supportive work environment
- Opportunities for growth and development
- A competitive salary and benefits package
-
Service Desk Support Specialist
1 week ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Title: Service Desk Support SpecialistLocation: Birmingham, UKDuration: ContractJob Type: OnsiteWe are seeking a skilled Service Desk Support Specialist to join our team at N Consulting Ltd. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and remote desktop.Key...
-
Service Desk Support Specialist
2 weeks ago
London, Greater London, United Kingdom VIQU Limited Full timeService Desk Support SpecialistVIQU Limited is seeking a skilled Service Desk Support Specialist to provide 1st and 2nd Line BAU Support to a large user base.The successful candidate will join a busy team, providing both remote and onsite support, with a requirement to be onsite in Central London 5 days per week.Key Responsibilities:Provide 1st and 2nd Line...
-
Service Desk Support Specialist
7 days ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Title: Service Desk Support SpecialistLocation: Birmingham, UKDuration: ContractJob Type: OnsiteWe are seeking a skilled Service Desk Support Specialist to join our team at N Consulting Ltd. As a Service Desk Support Specialist, you will be responsible for providing technical support to our clients, resolving technical issues, and ensuring excellent...
-
Service Desk Representative
4 months ago
East London, United Kingdom Premier Work Support Full timeOur client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential. The Service Desk Representative plays a crucial role in ensuring all...
-
Service Desk Support Specialist
1 month ago
London, Greater London, United Kingdom Nando's UK & IRE Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at Nando's UK & IRE. As a key member of our IT department, you will be responsible for delivering exceptional support to our users, ensuring that all technical issues are resolved promptly and efficiently.Key Responsibilities:Log and...
-
Service Desk Support Specialist
1 month ago
London, Greater London, United Kingdom Nando's UK & IRE Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at Nando's UK & IRE. As a key member of our IT department, you will be responsible for delivering exceptional support to our users, ensuring that all technical issues are resolved promptly and efficiently.Key Responsibilities:Log and...
-
Service Desk Support Specialist
1 month ago
London, Greater London, United Kingdom Nando's UK & IRE Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at Nando's UK & IRE. As a key member of our IT department, you will be responsible for delivering exceptional support to our users, ensuring that they receive timely and effective resolutions to their technical issues.Key...
-
Service Desk Support Specialist
1 month ago
London, Greater London, United Kingdom Nando's UK & IRE Full timeJob Title: Service Desk Support SpecialistWe are seeking a highly skilled Service Desk Support Specialist to join our team at Nando's UK & IRE. As a key member of our IT department, you will be responsible for delivering exceptional support to our users, ensuring that they receive timely and effective resolutions to their technical issues.Key...
-
Service Desk Support Specialist
2 months ago
London, Greater London, United Kingdom Zenzero Full timeService Desk Support SpecialistThe Service Desk Support Specialist plays a critical role in ensuring the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk...
-
Service Desk Support Specialist
2 months ago
London, Greater London, United Kingdom Zenzero Full timeService Desk Support SpecialistThe Service Desk Support Specialist plays a critical role in ensuring the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services, and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk...
-
Service Desk Support Specialist
2 weeks ago
London, Greater London, United Kingdom N Consulting Ltd Full timeJob Title: Service Desk Support SpecialistLocation: Birmingham, UKDuration: ContractJob Type: OnsiteWe are seeking a skilled Service Desk Support Specialist to join our team at N Consulting Ltd. As a Service Desk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key...
-
Service Desk Support Specialist
1 week ago
London, Greater London, United Kingdom Stroke Association Full timeWe are seeking a skilled Service Desk Support Specialist to join our team. As a key member of our Infrastructure and Service Desk, you will be responsible for providing technical support and resolving IT incidents and service requests.Main Responsibilities:Provide technical support to internal customers for 1st & 2nd line incidents.Resolve IT incidents and...
-
IT Support and Service Desk Operator
2 weeks ago
London, United Kingdom DGH Recruitment Full timeIT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted...
-
Service Desk Specialist
2 weeks ago
London, Greater London, United Kingdom Fitch Solutions Full timeService Desk SpecialistFitch Solutions is seeking a skilled Service Desk Specialist to join our London-based team.The Service Desk is a fast-paced environment that provides IT support to over 5,500 users globally.Key Responsibilities:Provide high-quality support by answering calls and tickets directed to the Global Service DeskRespond to and resolve requests...
-
Service Desk Support Specialist
1 month ago
East London, United Kingdom Dimension Data Full timeJob SummaryWe are seeking a highly skilled Service Desk Agent to join our team at Dimension Data. As the first point of contact for clients and vendors, you will be responsible for handling incoming calls, chat requests, and tickets, and providing timely and effective resolutions to client issues.Key ResponsibilitiesReceive, log, and diagnose client...
-
Service Desk Support Specialist
1 month ago
East London, United Kingdom Dimension Data Full timeJob SummaryWe are seeking a highly skilled Service Desk Agent to join our team at Dimension Data. As the first point of contact for clients and vendors, you will be responsible for handling incoming calls, chat requests, and tickets, and providing timely and effective resolutions to client issues.Key ResponsibilitiesReceive, log, and diagnose client...
-
Service Desk Specialist
4 weeks ago
East London, United Kingdom vonq-organic Full timeJob Title: Service Desk AgentAbout the Role:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key...
-
Service Desk Specialist
4 weeks ago
East London, United Kingdom vonq-organic Full timeJob Title: Service Desk AgentAbout the Role:The Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, and tickets. The successful candidate will apply standard operating procedures to resolve incidents and service requests in a timely and efficient manner.Key...
-
Service Desk Specialist
2 weeks ago
London, Greater London, United Kingdom Fitch Solutions Full timeService Desk SpecialistFitch Solutions is seeking a skilled Service Desk Specialist to join our team in London.The Service Desk is a fast-paced and diverse team that provides IT support to over 5,500 users globally.What We Offer:Opportunities for growth and development in a dynamic and exciting environment.A high-achieving team with a strong focus on...
-
IT Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.About the RoleThe...