IT Service Desk Analyst

2 weeks ago


East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time
Job Title: IT Service Desk Analyst

Eden Scott is seeking an experienced IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring that their IT needs are met in a timely and efficient manner.

Key Responsibilities:

  • Provide day-to-day technical support to employees via phone, email, and in-person
  • Resolve technical issues and escalate complex problems to senior technicians or vendors as needed
  • Document and track technical issues and resolutions using our IT service management system
  • Collaborate with other IT teams to resolve technical issues and improve overall IT services
  • Stay up-to-date with the latest technology trends and advancements in the IT industry

Requirements:

  • Minimum 3 years of experience in IT support
  • Experience working with Microsoft 365 environment
  • Basic networking experience
  • Strong analytical problem-solving skills
  • Excellent verbal and written communication skills

Benefits:

  • 27 days annual leave + 4 statutory days
  • Private Health Insurance
  • Matched Company Pension contributions (up to 9% of base salary)
  • Life Insurance
  • Performance-based discretionary bonus


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