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Service Desk Technician
2 months ago
We are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues via telephone or desk-side support.
Key Responsibilities:- Provide timely and effective support to end-users, ensuring minimal disruption to their work.
- Collaborate with internal teams to resolve complex technical issues.
- Document and track incidents, ensuring accurate reporting and analysis.
- Stay up-to-date with the latest technologies and best practices in IT support.
- ITIL Accreditation or working towards.
- Windows 7 and MS Office 2010/2013 experience.
- 1st or 2nd Line Support experience.
- Avaya/IPT, Citrix, and Exchange 2010 knowledge.
- Wireless Networking skills.
If you're a motivated and enthusiastic individual with a passion for IT support, we encourage you to apply. Our client offers a competitive salary, excellent benefits package, and opportunities for growth and development.
