Service Desk Technician

2 days ago


East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues over the telephone or desk-side.

Key Responsibilities:
  • Provide technical support to clients via phone, email, or in-person
  • Identify and resolve hardware, software, and networking issues
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements:
  • ITIL Accreditation or working towards
  • Windows 7 and MS Office 2010/2013 experience
  • 1st or 2nd Line Support experience
  • Avaya/IPT, Citrix, and Exchange 2010 knowledge
  • Wireless Networking experience

If you have a passion for delivering excellent customer service and technical support, we encourage you to apply for this exciting opportunity. Our client offers a competitive salary, excellent benefits package, and opportunities for professional growth and development.



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