Service Desk Technician

2 days ago


East Grinstead, West Sussex, United Kingdom Endeavour Recruitment Solutions Full time
Service Desk Analyst Opportunity

We are seeking a skilled Service Desk Analyst to join our client's team in the West Sussex area, close to Gatwick Airport. As a Service Desk Analyst, you will be responsible for troubleshooting and resolving hardware, software, and networking issues via telephone or desk-side support.

Key Responsibilities:
  • Provide timely and effective support to end-users, ensuring minimal disruption to their work.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and track incidents, ensuring accurate reporting and analysis.
  • Stay up-to-date with the latest technologies and best practices in IT support.
Requirements:
  • ITIL Accreditation or working towards.
  • Windows 7 and MS Office 2010/2013 experience.
  • 1st or 2nd Line Support experience.
  • Avaya/IPT, Citrix, and Exchange 2010 knowledge.
  • Wireless Networking skills.

If you're a motivated and enthusiastic individual with a passion for IT support, we encourage you to apply. Our client offers a competitive salary, excellent benefits package, and opportunities for growth and development.



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