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IT Support Specialist

2 months ago

East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time
IT Service Desk Analyst

Eden Scott is seeking an experienced IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

  • Provide day-to-day remote desktop support to clients
  • Follow ITIL processes and procedures to ensure efficient and effective service delivery
  • Responsible for IT knowledge management to ensure accurate and up-to-date information is available to support teams
  • Ensure all relevant support documentation is up-to-date and accessible to support teams
  • Provide excellent technical support skills and maintain a detailed understanding of Service Desk working practices and procedures

Requirements:

  • Minimum 3 years' experience in IT Support
  • Experience working and supporting Microsoft 365 environment
  • Basic networking experience
  • Strong analytical problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to operate effectively in a pressurised environment

Benefits:

  • 27 days annual leave + 4 statutory days
  • Private Health Insurance
  • Matched Company Pension contributions (up to 9% of base salary)
  • Life Insurance
  • Performance based discretionary bonus