Guest Service Manager

2 weeks ago

Ascot Berkshire, United Kingdom Ginger Recruitment Services Limited Full time

Guest Service Manager


Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

£31, 827 + Benefits

Ascot

Benefits:

  • A dynamic work environment in a prestigious location
  • Opportunities for personal and professional growth within the company
  • A competitive salary and benefits

We are seeking a professional Guest Service Manager to lead our Front of House operations, ensuring an exceptional guest experience from arrival through departure. This role is ideal for a visionary leader who excels in service delivery and guest relations in a prestigious hospitality environment.

Guest Service Manager Ideal Candidate Profile:

  • Hospitality degree with experience in a 5-star hotel environment
  • Previous experience as a Duty Manager or in a similar role, with strong operational knowledge of hotel management systems, preferably Opera
  • Customer-oriented with excellent communication skills and the ability to interact with guests effectively
  • Strong organizational skills and a team player who can work collaboratively with various hotel departments
  • Committed to living the company's values daily and acting as a brand ambassador

Guest Service Manager Key Responsibilities:

  • Lead the Front of House operation daily/nightly to provide an exceptional guest experience
  • Anticipate guest needs intuitively and ensure seamless service delivery at all times
  • Engage proactively with guests during their stay to enhance their experience through personalized service and creative gestures
  • Oversee and coordinate the running of Front of House areas, ensuring smooth operations and addressing any guest complaints or queries effectively
  • Maintain a strong lobby presence, especially during peak times, to greet and meet with guests, ensuring all VIP guests are recognized
  • Responsible for the training and performance monitoring of the team, ensuring high standards are met consistently

By submitting your CV to Ginger Recruitment Services Ltd (GRSL), you are consenting to GRSL providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising GRSL to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.


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