Client Relationship Manager

1 week ago

Manchester, United Kingdom Moston Full time

What will you deliver?


Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
  • Manage the client service delivery, ensuring all available resources work in a collaborative manner.
  • Accountable for the financial performance of the contract working with the Account Director and Financial Business Partner to achieve our financial targets set for the contract.
  • Develop meaningful and sustainable relationships with all client stakeholders across the location.
  • Ensure compliance across all 11 contractual KPI’s.
  • Manage Resident Engineers and Subcontractors in line with the Service Level Agreements (SLAs)
  • Monitor and develop direct reports through training and regular reviews.
  • Deliver training and corporate briefings
  • Working with the Technical Manager ensure that all risks relating to Safety, Health, Environment, and Quality are effectively managed using risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients.
  • Review the monthly audit checks demonstrating legislative compliance within scope of service delivery streams and to escalate to the Account Director as necessary.
  • Work in a strategic manner with the Critical Infrastructure Manager to ensure all critical areas are effectively maintained and compliant.
  • Work with the on-site teams in planning, implementing, and monitoring the standards of all works relating to the PPM schedule and reactive works
  • Work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system Planon Universe
  • Establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the services.
  • Drive successful contract negotiations and business improvement initiatives
  • Ensure compliance with all statutory and company procedures across the stakeholder groups

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

  • 25 days annual leave (+ public holidays)
  • Life Cover equivalent to 2x times annual salary
  • Employee discount shopping schemes on major brands and retailers
  • Gym membership discounts
  • Cycle to work scheme
  • Holiday purchase scheme
  • 2 corporate social responsibility days per year
  • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
  • Attractive Employee Referral Rewards Scheme
  • Access to our growing employee networks
  • 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

  • Technical background essential
  • Able to manage a large diverse team
  • Able to think clearly in extreme circumstances and troubleshoot issues and address raised concerns
  • Proven experience of building strong relationships with clients
  • Working knowledge of Microsoft Office, including Word and Outlook
  • Experience of using a CAFM system desirable
  • Good experience and track record in working in a Critical M&E Environment
  • Good knowledge of building services and legislation
  • Professional qualifications and background

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