Reception Manager

2 weeks ago

South East London, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time

The hotel

The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capitals centre of artistic activity. It is an award-winning property, selected as Luxury Hotel of the Year 2024 by Travel & Hospitality Awards.

Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the areas vibrant cultural heritage, while also capturing its new wave of creative cool.

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.
The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhoods culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

  1. Competitive salary with Company incentives
  2. Friendly, people focused team
  3. Development opportunity across the Dominus hotels portfolio, including several Marriott and Hilton brands
  4. Staff rate across all Marriott brands and across the Dominus hotel portfolio
  5. Staff events and recognition schemes
  6. Access to Employee Assistance Program (EAP)

Responsibilities and Duties:

People

  • Responds to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to answer any guest questions and enquiries providing adequate response to them.
  • Supervises, motivates and drives the Front Office Team in the performance of their duties, with special focus on up-selling opportunities, Marriott Bonvoy enrolments and delivering the brand promise.
  • Coach, support the Front Office Team and foster a positive work environment and demonstrates a hands-on approach in peak operational periods.
  • Seek ways to maintain, improve and effectively work within the Front Office department.

Quality

  • Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential.
  • Can complete all tasks on his / her designated checklist in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
  • Drive and support the achievement of the departmental KPIs and implement ways to close any identified gaps alongside the Front Office Manager.
  • To be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work.
  • To be fully conversant with the Hotel Emergency and Evacuation procedures.

Profit

  • Assists the Front Office Manager in the administration of the department.
  • Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
  • Maximizes occupancy and helps optimize the RevPAR by adjusting the selling strategy under the recommendations of the Revenue Manager.

About you

It would be essential that the candidate will have a minimum 2 years of previous front office experience within an upmarket hotel environment in a managerial / assistant managerial role.

Excellent leadership skills with experience of developing and leading a team is necesary.

Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks.

High attention to detail and accuracy great at managing ones own time and the time of the team.

Excellent communication skills and pristine command of the English language are necessary.

Ideally, the candidate will have knowledge of Opera PMS and being familiar with the Marriott brand is an advantage.

If you would like to join a people focused team in a unique hotel, please do get in touch We look forward to hearing from you.


AMRT1_UKCT

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