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Reception Manager

3 months ago

London, United Kingdom Portico Corporate Reception Management Full time
Job Description

Portico are on the lookout for a Reception Manager, who is organised, customer focused and bursting with personality, to oversee our ground floor reception team based in a building in West London.

The successful candidate will oversee a team of 2 Receptionists, implementing an effective personal development plan for each of them. They will also enhance service standards through the implementation and use of SOP’s, KPI’s, audit scores, and customer feedback, all overarched by the Portico service habits. 

The Reception Manager will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence.

Alongside the duties to their team, the Reception Manager will also be the “go-to” person for welcome services, community engagement, and front of house services provided in the building. 

The Reception Manager will also coordinate onsite events, providing the very best corporate entertainment experiences within the building’s incredible spaces. 

Shift pattern: 40 hours per week, with shifts from 8am-6pm, Monday-Friday.
Salary: £37,800


Qualifications

Candidates must have customer service experience, preferably within a corporate or five-star hospitality environment. 

Supervisory or management experience is also essential.

The successful candidate will: -

  • Have the flexibility to adapt to changing circumstances, priorities, and client requirements while maintaining a high level of professionalism and service quality.
  • Demonstrate a track record of delivering exceptional customer service and ensuring client satisfaction within a corporate reception environment.
  • Demonstrate proactive engagement with their team, client and relevant stakeholders.
  • Possess the ability to handle and resolve complex issues and conflicts in a professional and timely manner.
  • Maintain a high level of professionalism and composure.
  • Have strong verbal and written communication skills to effectively interact with visitors, employees, and stakeholders at all levels of the organization.
  • Have experience in building and maintaining positive relationships with clients, key stakeholders, and service providers to ensure seamless operations and client satisfaction.
  • Have proficiency in managing multiple tasks and priorities and ensuring efficient operations in a fast-paced reception environment.
  • Have strong attention to detail to ensure accuracy in visitor management, documentation, and adherence to company policies and procedures.
  • Have experience using the full Microsoft suite of programs.


Additional Information

What's in it for you?

  • Excellent holiday allowance
  • Pension contributions,
  • Life insurance
  • Enhanced annual leave
  • Recommend a Friend Bonus Scheme
  • Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling & information services.
  • Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
  • Our Training Academy provides excellent training and development opportunities for our people.