Senior Account Manager, CTS

5 days ago

Willington, United Kingdom Bionical Emas Full time

A Career with Purpose



Increase your chances of an interview by reading the following overview of this role before making an application.

Bionical Emas is a global Clinical Research Organization (CRO) bringing life-changing medicines to patients around the world. We combine Clinical Development, Clinical Trial Supply (CTS) and Early Access Programs (EAP) to deliver a unique, seamless service to our pharma and biotech clients.


At Bionical Emas, you will have the chance to develop your career while working with an outstanding team of people. Our shared values create a unique culture that guides our actions and defines who we are. You will be a part of a welcoming, flexible, and supportive culture that values trust and belonging. We believe that creating opportunities for our people to develop their skills is crucial to our growth and success. If you are inspired by changing the lives of patients all over the world, we’d love to hear from you.


About the Role


We are looking for an (Senior) Account Manager to join our Clinical Trial Supplies team to manage and develop new and existing key strategic customer accounts. You will work closely with an experienced team whilst reporting into the Head of Account Management. There may be scope for direct reports too, depending on experience. If this is something that sounds interesting to you, then carry on reading


What will your job look like?

  • Lead Key Accounts and Teams: Manage key client accounts while overseeing a team of Account Executives and Account Managers, ensuring effective collaboration and performance
  • Global Sourcing and Procurement: Develop and maintain global sourcing and procurement networks, identifying new opportunities to enhance the business’s supply chain and product offerings
  • Client Relationship Management: Serve as the primary point of contact in client meetings, confidently leading discussions and addressing client needs without requiring senior team support
  • Mentorship and Team Development: Provide guidance and mentorship to Account Executives and Managers, fostering a culture of operational excellence and continuous improvement within the team
  • Representation at International Conferences: Represent the company at key international conferences, supporting the leadership team in networking and business development initiatives
  • Budgeting and Sales Targets: Assist Account Directors in creating and managing budgets for key accounts, ensuring that sales targets are met or exceeded, and new growth opportunities are identified
  • Customer and Supplier Relationship Management: Build strong, lasting relationships with customers and suppliers, proactively addressing and resolving any issues to maintain high customer satisfaction
  • Compliance and Quality Assurance: Ensure that all team activities adhere to company SOPs, regulatory requirements, and quality standards, maintaining compliance in procurement and supply chain processes
  • Continuous Improvement and Operational Excellence: Collaborate with the Group Business Unit Director to promote a culture of continuous improvement, driving operational excellence across the business
  • Performance Management and Talent Development: Manage and develop direct reports, focusing on performance management, talent acquisition, and retention to strengthen the team and achieve business goals


What will you need to succeed?

  • Degree level education or equivalent would be desirable
  • Previous experience within comparator drug sourcing, or equivalent, would be highly advantageous
  • Willingness and desire to develop within, and add value to, the business
  • Customer-focused, enthusiastic and pro-active approach
  • Ability to deal confidently with colleagues, regulatory bodies, customers, suppliers and other relevant third parties
  • Ability to work under pressure and within time constraints
  • Compliance-focused, with ability to understand and develop processes and systems


What will you get in return?


We want you to do your best work We care about our people’s well-being, their personal development and providing a true work-life balance. Our benefits are aligned with our culture and values and are intended to maximize your experience working for us. Here are some of the benefits you can expect from working for Bionical Emas.

  • 25 days of vacation
  • Vacation days purchasing scheme
  • 1 extra vacation day per each 3 years of service
  • Discretionary Annual Bonus
  • Sabbatical of 3 to 6 months (after 2 years of service)
  • Free food and beverages at all offices
  • Life Insurance
  • Health Insurance and Employee Assistance Programme
  • Employee Support Networks – help us continue to build on our inclusive culture
  • Flexible and hybrid work


Does this sound like you?

It is time to apply, and we can’t wait to hear from you


Even if you don't meet 100% of the requirements, be confident in yourself and don't hesitate to apply


PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest.


We Are Bionical Emas


We are proud of our people and proud of our achievements. We encourage and hire people with diverse backgrounds, voices, beliefs, and perspectives into our growing global workforce. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Bionical Emas’ management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.


Bionical Emas offers equal opportunities and is committed to diversity in its workplace and providing accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Bionical Emas and need accommodation or special assistance, please let us know by sending an email with your request to the recruitment team at sarah.nedjai@bionicalemas.com


We Are Bionical Emas, where each person is unique. We celebrate individuality while encouraging our talents to work as a team. Together, we make a difference by powering an inclusive future for all. Be you, with us.


Protecting your privacy and the security of your data is a longstanding top priority for us. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Our Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over Bionical Emas’ use of your personal information. By applying for the above position, you confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates: Privacy Policy - Bionical Emas applicable to your place of residence.

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