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Senior Account Manager, Clinical Trial Supplies

2 months ago

Willington, Durham, United Kingdom Bionical Emas Full time
About the Role

We are seeking an experienced Senior Account Manager to join our Clinical Trial Supplies team. As a key member of our team, you will be responsible for managing and developing new and existing key strategic customer accounts.

Key Responsibilities:

  • Lead key accounts and teams: Manage key client accounts while overseeing a team of Account Executives and Account Managers, ensuring effective collaboration and performance.
  • Global sourcing and procurement: Develop and maintain global sourcing and procurement networks, identifying new opportunities to enhance the business's supply chain and product offerings.
  • Client relationship management: Serve as the primary point of contact in client meetings, confidently leading discussions and addressing client needs without requiring senior team support.
  • Mentorship and team development: Provide guidance and mentorship to Account Executives and Managers, fostering a culture of operational excellence and continuous improvement within the team.
  • Representation at international conferences: Represent the company at key international conferences, supporting the leadership team in networking and business development initiatives.
  • Budgeting and sales targets: Assist Account Directors in creating and managing budgets for key accounts, ensuring that sales targets are met or exceeded, and new growth opportunities are identified.
  • Customer and supplier relationship management: Build strong, lasting relationships with customers and suppliers, proactively addressing and resolving any issues to maintain high customer satisfaction.
  • Compliance and quality assurance: Ensure that all team activities adhere to company SOPs, regulatory requirements, and quality standards, maintaining compliance in procurement and supply chain processes.
  • Continuous improvement and operational excellence: Collaborate with the Group Business Unit Director to promote a culture of continuous improvement, driving operational excellence across the business.
  • Performance management and talent development: Manage and develop direct reports, focusing on performance management, talent acquisition, and retention to strengthen the team and achieve business goals.

Requirements:

  • Degree-level education or equivalent would be desirable.
  • Previous experience within comparator drug sourcing, or equivalent, would be highly advantageous.
  • Willingness and desire to develop within, and add value to, the business.
  • Customer-focused, enthusiastic, and proactive approach.
  • Ability to deal confidently with colleagues, regulatory bodies, customers, suppliers, and other relevant third parties.
  • Ability to work under pressure and within time constraints.
  • Compliance-focused, with ability to understand and develop processes and systems.

What We Offer:

  • 25 days of vacation.
  • Vacation days purchasing scheme.
  • 1 extra vacation day per each 3 years of service.
  • Discretionary Annual Bonus.
  • Sabbatical of 3 to 6 months (after 2 years of service).
  • Free food and beverages at all offices.
  • Life Insurance.
  • Health Insurance and Employee Assistance Programme.
  • Employee Support Networks – help us continue to build on our inclusive culture.
  • Flexible and hybrid work.