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Service Coordinator

3 months ago

Hemel Hempstead, United Kingdom Reed Full time
Service Coordinator
  • Contract Type: Maternity Cover (approx. 9 - 12 months with potential for going permanent)
  • Location: Initially office-based, transitioning to remote work
  • Salary: Competitive

We are seeking a Service Coordinator to join our team on a maternity cover contract with the potential to become permanent for the right candidate. This role is crucial in supporting a growing area of our business and requires a professional individual with exceptional organisational skills and attention to detail. The successful candidate will coordinate the workload for our HVAC, mobile heating, chiller, and AC engineers.

Day to Day of the Role:
  • Manage the weekly engineer schedule and assign engineer visits.
  • Issue service reports upon completion of works and produce customer quotations.
  • Schedule subcontractor service visits and assist with updating monthly service reports.
  • Update the planner per site and raise and issue purchase orders.
  • Authorise supplier invoices and handle incoming calls.
  • Update the CRM system and create new customer accounts.
  • Engage in regular phone and email communication with the team, subcontractors, customers, and end-users.
Required Skills & Qualifications:
  • Experience in the HVAC or Energy industry is desirable.
  • Proficient in handling inbound calls for customer queries and service requests.
  • Strong skills in Microsoft Word, Excel, and Outlook.
  • Solid background in administration and process-driven tasks.
  • Excellent communication skills and a keen eye for detail.
  • A proactive ‘Can Do’ attitude and a passion for achieving high levels of service and delivery.
Benefits:
  • Opportunity to transition from a temporary to a permanent role based on performance.
  • Comprehensive training followed by the flexibility of remote work.
  • Be part of a supportive and dynamic team environment.

To apply for the Service Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.