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Telecoms Service Coordinator
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Hemel Hempstead, Hertfordshire, United Kingdom Smart10 Ltd Full timeTelecoms Service CoordinatorJob Summary: We are seeking a highly skilled Telecoms Service Coordinator to join our team at Smart10 Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless order processing.Key Responsibilities:Process customer orders for new services and upgrades...
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Telecoms Service Coordinator
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Telecoms Service Coordinator
2 months ago
We are seeking a highly skilled Telecoms Provisioning Coordinator to join our team at Ashendon Recruitment Ltd. As a key member of our business, you will play a crucial role in managing and coordinating the provisioning of telecommunications services for our customers.
Key Responsibilities:- Manage and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Liaise with internal departments to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders and any potential delays.
- Identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
- Maintain accurate records of all provisioning activities, including order details, status updates, and customer communication.
- Generate reports on provisioning activities, performance metrics, and service delivery timelines.
- Implement and adhere to company policies, procedures, and standards related to provisioning and service delivery.
- Provide excellent customer service and support, addressing customer inquiries, concerns, and requests related to provisioning.
- Excellent communication, interpersonal, and organisational skills.
- Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services, technologies, and industry standards.
- Experience of managing and resolving complex customer and provisioning issues and seeing these through to successful resolution.
- Proficiency in using telecom provisioning systems, CRM software, and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Able to converse clearly and concisely over the phone, by e-mail and in person internally and externally at a variety of levels.
8.30am to 5pm Monday to Friday and occasional weekends and Bank holidays where skeleton staff is required. After probationary period. The salary is negotiable dependent on experience in the telecoms industry with full training provided.
