Telecoms Service Coordinator

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Smart10 Ltd Full time
Job Title: Telecom Service Co-Ordinator

Salary: Up to £30,000

Location: Hemel Hempstead

Contract: Permanent, Full Time

Hours: Monday to Friday | 8:30am to 5:00pm

About the Role

We are seeking a highly skilled Telecom Service Co-Ordinator to join our team at Smart10 Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless order processing for new services and upgrades.

Key Responsibilities
  1. Process customer orders for new services and any upgrades
  2. Verify customer order details and ensure accuracy
  3. Build and maintain relationships with customers, updating them about their orders
  4. Resolve any customer queries and troubleshoot any issues
  5. Liaise with internal teams to resolve customer issues
  6. Maintain customer records, updating order details and status updates
  7. Provide exceptional customer service and support
What We Offer
  1. Free parking onsite
  2. Retail discounts
  3. Social events and team lunches
  4. Private GP appointments
  5. Hybrid working available after probation

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.



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