Telecoms Service Coordinator
4 weeks ago
Salary: Up to £30,000
Location: Hemel Hempstead
Contract: Permanent, Full Time
Hours: Monday to Friday | 8:30am to 5:00pm
About the RoleWe are seeking a highly skilled Telecom Service Co-Ordinator to join our team at Smart10 Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless order processing for new services and upgrades.
Key Responsibilities- Process customer orders for new services and any upgrades
- Verify customer order details and ensure accuracy
- Build and maintain relationships with customers, updating them about their orders
- Resolve any customer queries and troubleshoot any issues
- Liaise with internal teams to resolve customer issues
- Maintain customer records, updating order details and status updates
- Provide exceptional customer service and support
- Free parking onsite
- Retail discounts
- Social events and team lunches
- Private GP appointments
- Hybrid working available after probation
We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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