Telecom Service Coordinator
3 weeks ago
We are seeking a highly skilled Telecom Service Coordinator to join our team at ARL Recruitment Ltd. As a key member of our organization, you will be responsible for managing and coordinating the provisioning of telecommunications services for customers.
Key Responsibilities:- Receive and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Liaise with internal departments to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders.
- Identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
- Maintain accurate records of all provisioning activities.
- Generate reports on provisioning activities and performance metrics.
- Excellent communication, interpersonal, and organizational skills.
- Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services and technologies.
- Experience of managing and resolving complex customer and provisioning issues.
- Proficiency in using telecom provisioning systems and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Employee ownership bonus after 12 months of employment.
- Holiday entitlement: 20 days per year, plus 2 extra days for Christmas.
- On-call weekend pay: £120 per weekend, plus £75 for Bank Holidays.
- Company pension scheme with Royal London.
- Discounted gym membership, counselling services, and more through Pirkz.
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