Telecom Service Coordinator

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full time
Job Title: Telecom Service Coordinator

We are seeking a highly skilled Telecom Service Coordinator to join our team at ARL Recruitment Ltd. As a key member of our organization, you will be responsible for managing and coordinating the provisioning of telecommunications services for customers.

Key Responsibilities:
  • Receive and process customer orders for new telecommunications services, upgrades, or modifications.
  • Verify order details, ensuring accuracy and completeness of information.
  • Liaise with internal departments to coordinate the provisioning of services.
  • Maintain regular communication with customers, keeping them informed about the status of their orders.
  • Identify and resolve any provisioning issues or discrepancies that may arise.
  • Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
  • Maintain accurate records of all provisioning activities.
  • Generate reports on provisioning activities and performance metrics.
Requirements:
  • Excellent communication, interpersonal, and organizational skills.
  • Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services and technologies.
  • Experience of managing and resolving complex customer and provisioning issues.
  • Proficiency in using telecom provisioning systems and Microsoft Office applications.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Benefits:
  • Employee ownership bonus after 12 months of employment.
  • Holiday entitlement: 20 days per year, plus 2 extra days for Christmas.
  • On-call weekend pay: £120 per weekend, plus £75 for Bank Holidays.
  • Company pension scheme with Royal London.
  • Discounted gym membership, counselling services, and more through Pirkz.

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