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Telecoms Service Coordinator
2 months ago
Role: Telecoms Service CoordinatorLocation: Hemel HempsteadSalary: £25,000-30,000 per annum DOE
Hybrid (after probation)
We're seeking a Telecoms Service Coordinator to join our dynamic team and drive excellence in service provision. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
Key Responsibilities:
- Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications.
- Order Management: Receive and process customer orders for telecommunications upgrades and services.
- Record Keeping: Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements.
- Troubleshooting: Identify and resolve any provisioning issues.
- Service Activation: Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards.
- Report Writing: Prepare detailed reports on service provisioning, order status, and performance metrics to track progress, identify trends, and facilitate informed decision-making.
Requirements:
- Proven experience in a service coordination role, with expertise in provisioning & order management.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
- Attention to detail
- Proficiency in report generation, maintenance and data analysis.
- Knowledge of telecom industry standards, regulations, and best practices is beneficial.
Benefits:
- Employee ownership bonuses
- Excellent training programmes
- Pension and healthcare
- On-call bonus
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
