Installation Coordinator
4 weeks ago
We are seeking a highly skilled Installation Coordinator to join our team at Thermo Fisher Scientific. As an Installation Coordinator, you will play a critical role in ensuring the successful installation of our products and services.
Key Responsibilities- Coordinate installation services for the ULS division, including handling service requests, processing pre-installation service tickets, and ensuring accurate lab readiness dates in SAP.
- Work closely with logistics and quality departments to resolve any issues related to equipment damage or quality deficiencies.
- Assist customers and field personnel in processing return material authorizations and ensure timely installations through coordination with field service scheduling.
- Identify contractual terms for effective revenue recognition and advise order management on sales order release and completion.
- Oversee the service installation process from order acceptance to installation and training completion.
- Collaborate with customers to coordinate lab readiness and deliver pre-installation consultative services.
- Schedule high-complexity instrument installations and establish confirmation communications with customers.
- Coordinate and track installation timelines with sales, order entry, field service engineers, and the center of excellence.
- Ensure training and application support activities are coordinated and scheduled prior to installation.
- Facilitate issue resolution with application support or factory if necessary and drive customer solutions.
- Develop and update work instructions to ensure compliance with ISO requirements.
- Complete quality and compliance training requirements within defined deadlines.
- Ensure applicable documentation is received and recorded.
- Ensure key data for installation work orders is complete and accurate in SAP.
- Work with finance to enhance month-end revenue recognition through reporting on open installation timelines.
- Develop key process indicators and recommend process improvements using the PPI methodology.
- Maintain and distribute key reports for field service engineers related to open work orders.
- Establish close service-sales-customer service relationships and update installation status reports.
- Create equipment master records in the service tool and process field service reports after installation completion.
- Fluency in German
- Associates degree in business administration or a related field, or equivalent work-related experience.
- Minimum 2 years of prior experience working in customer service or a scheduling function.
- Experience developing and maintaining spreadsheets in Microsoft Excel is necessary.
- SAP experience is preferred.
- Social skills, written and verbal, to clearly express ideas and communicate with customers and various levels of the organization.
- Analytical and critical thinking ability to evaluate information and procedures and make timely decisions.
- Organizational skills to meet deadlines and assist staff in multi-tasking.
- Project management skills with good coordination and planning skills.
- Service sales experience is advantageous.
- Ability to apply sound judgment and decision-making skills in dealing with routine and non-routine issues.
- Intermediate proficiency in computer applications, including Microsoft Word, Outlook, Visio, and Adobe Acrobat.
- Ability to solve problems and work independently.
- Ability to produce accurate high-quality work with attention to detail.
- Ability to work well both independently and within a team environment.
- Demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation, and Involvement.
- Ability to deliver impactful customer presentations.
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