Telecoms Service Coordinator

3 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Smart10 Ltd Full time

Job Title: Telecom Service Coordinator
Salary: Up to £30,000
Location: Hemel Hempstead
Contract: Permanent, Full Time
Hours: Monday to Friday | 8:30am to 5:00pm

Smart10 Ltd is seeking an experienced Telecoms Service Coordinator to join their team. The successful candidate will have a strong background in customer service and be able to work well in a fast-paced environment.

KEY RESPONSIBILITIES
  1. Process customer orders for new services and any upgrades
  2. Verify customer order details and ensure accuracy
  3. Build and maintain relationships with customers, updating them about their orders
  4. Resolve any customer queries and troubleshoot any issues
  5. Liaise with internal teams to resolve customer issues
  6. Maintain customer records, updating order details and status updates
  7. Provide exceptional customer service and support
ADDITIONAL BENEFITS
  1. Free parking onsite
  2. Retail discounts
  3. Social events and team lunches
  4. Private GP appointments
  5. Hybrid working available after probation

Thank you for your interest in this vacancy. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.



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