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Telecoms Service Coordinator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom In Technology Group Full time
Telecoms Service Coordinator

We are seeking a highly organized and detail-oriented Telecoms Service Coordinator to join our dynamic team at In Technology Group. As a key member of our team, you will play a crucial role in ensuring seamless communication solutions for our clients.

Key Responsibilities:
  • Provisioning: Coordinate the provisioning process for telecom services, ensuring timely setup and activation according to client specifications.
  • Order Management: Receive and process customer orders for telecommunications upgrades and services.
  • Record Keeping: Maintain accurate records of service orders, activations, and customer communications to ensure comprehensive documentation and compliance with regulatory requirements.
  • Troubleshooting: Identify and resolve any provisioning issues.
  • Service Activation: Oversee the activation process for telecom services, ensuring seamless deployment and adherence to quality standards.
  • Report Writing: Prepare detailed reports on service provisioning, order status, and performance metrics to track progress, identify trends, and facilitate informed decision-making.
Requirements:
  • Proven experience in a service coordination role.
  • Excellent communication and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.