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Telecoms Service Coordinator
2 months ago
At Ashendon Recruitment Ltd, we are seeking a highly skilled Telecoms Provisioning Coordinator to join our team. This exciting opportunity will see you play a key role in managing and coordinating the provisioning of telecommunications services for our clients.
Key Responsibilities:
- Manage and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Liaise with internal departments to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders.
- Identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
- Maintain accurate records of all provisioning activities.
Requirements:
- Excellent communication, interpersonal, and organisational skills.
- Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services and technologies.
- Experience of managing and resolving complex customer and provisioning issues.
- Proficiency in using telecom provisioning systems, CRM software, and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
This is an excellent opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our clients. If you have a strong background in telecoms provisioning and excellent customer service skills, we would love to hear from you.
