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Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full timeJob Title: Telecom Service CoordinatorWe are seeking a highly skilled Telecom Service Coordinator to join our team at ARL Recruitment Ltd. As a key member of our organization, you will be responsible for managing and coordinating the provisioning of telecommunications services for customers.Key Responsibilities:Receive and process customer orders for new...
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Telecom Service Coordinator
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Hemel Hempstead, Hertfordshire, United Kingdom ARL Recruitment Ltd Full timeJob Title: Telecom Service CoordinatorWe are seeking a highly skilled Telecom Service Coordinator to join our team at ARL Recruitment Ltd. As a key member of our organization, you will be responsible for managing and coordinating the provisioning of telecommunications services for customers.Key Responsibilities:Receive and process customer orders for new...
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Telecom Service Coordinator
2 months ago
Location: Hemel Hempstead
We are seeking a highly skilled and experienced Telecom Service Co-Ordinator to join our dynamic and forward-thinking telecommunications company based in Hemel Hempstead. Our client specialises in providing leading communication solutions to businesses of all sizes through their Channel Partners.
About the RoleThe Telecoms Provisioning Coordinator is responsible for managing and coordinating the provisioning of telecommunications services for customers. This role involves working closely with various departments to ensure the timely and accurate setup of services, resolving any provisioning issues, and maintaining communication with customers throughout the provisioning process.
Key Responsibilities- Receive and process customer orders for new telecommunications services, upgrades, or modifications.
- Verify order details, ensuring accuracy and completeness of information.
- Liaise with internal departments, including sales, technical support, and operations, to coordinate the provisioning of services.
- Maintain regular communication with customers, keeping them informed about the status of their orders and any potential delays.
- Identify and resolve any provisioning issues or discrepancies that may arise.
- Collaborate with technical teams to troubleshoot and resolve service activation or configuration problems.
- Maintain accurate records of all provisioning activities, including order details, status updates, and customer communication.
- Generate reports on provisioning activities, performance metrics, and service delivery timelines.
- Implement and adhere to company policies, procedures, and standards related to provisioning and service delivery.
- Provide excellent customer service and support, addressing customer inquiries, concerns, and requests related to provisioning.
- Excellent communication, interpersonal, and organisational skills.
- Previous experience in telecom provisioning, customer service, or a related role with sound knowledge of telecommunications services, technologies, and industry standards.
- Experience of managing and resolving complex customer and provisioning issues and seeing these through to successful resolution.
- Proficiency in using telecom provisioning systems, CRM software, and Microsoft Office applications.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Able to converse clearly and concisely over the phone, by e-mail and in person internally and externally at a variety of levels.
We offer a range of benefits, including:
- Employee ownership bonus after 12 months of employment.
- Holiday entitlement: 20 days per year, plus 2 extra days for Christmas.
- On-call weekend pay: £120 per weekend.
- Bank holiday pay: £75 per day.
- Day in Lieu: paid for working on a Bank holiday.
- Company pension scheme.
- Discounted gym membership.
- Counselling services.
- Amazon voucher on birthday.
