Contact Centre Trainer

5 days ago


Swansea, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers.The salary for this position is up to £30,000 per annum and is an onsite, permanent position.To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.Benefits and Package for a Contact Centre Trainer:Salary: Up to £30,000 per annumHours: Monday - Friday, hours between 8am - 6pm and 1 in 2 Saturdays, 9am - 1pmContract Type: PermanentLocation: SwanseaFree parkingFriendly and encouraging environmentHealth and wellbeing programmeInternal recognition schemes with financial awardPension scheme33 days annual leave (including bank holidays and your birthday)Social events including Summer and Christmas partiesSupport and training providedCareer progression opportunitiesKey Responsibilities of a Contact Centre Trainer:Delivering existing training to new and existing Contact Centre AgentsConducting inductions for new starters and ensuring all paperwork has been completedRunning system training sessions throughout the year to ensure all Agents are kept up to dateEvaluating trainee performance and providing feedback and supportIdentifying skills and knowledge gaps with the Agents and feeding back to the Team LeadersKey Skills and Experience of a Contact Centre Trainer:Staying up to date with industry knowledgePrevious experience as a Trainer is requiredGood contact centre knowledge is requiredGreat people skills, and being able to lead and engage a team is requiredExperience using a variety of IT programmes is requiredIf you are interested in this position and have the relevant experience required, please apply nowRed Recruitment (Agency)



  • Swansea, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers. The salary for this position is up to £30,000 per annum and is an onsite, permanent position. To be considered for this role you must hold a valid UK driving license and have access to your own vehicle. Benefits and...


  • Swansea, United Kingdom CV-Library Full time

    Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers. The salary for this position is up to £30,000 per annum and is an onsite, permanent position. To be considered for this role you must hold a valid UK driving license and have access to your own...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    About the Role:Contact Centre Trainer Job DescriptionWe are seeking an experienced Contact Centre Trainer to join our team in Swansea. The successful candidate will have a proven track record of delivering high-quality training sessions and be able to motivate and engage contact centre agents. Key Responsibilities:Develop and deliver training programs to...


  • Swansea, United Kingdom Red Recruitment Full time

    Company OverviewOur client provides support and solutions to their customers, and we are seeking a highly skilled Contact Centre Trainer to join their team in Swansea.The successful candidate will have a valid UK driving license and access to their own vehicle. They should also be able to work independently and as part of a team, with excellent communication...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    Contact Centre Trainer Job DescriptionRed Recruitment is seeking a highly skilled Contact Centre Trainer to join our team in Swansea. As a key member of our team, you will be responsible for delivering high-quality training to our contact centre agents.The estimated annual salary for this position is £30,000, and we offer a range of benefits, including...


  • Swansea, United Kingdom Red Recruitment Full time

    About the RoleWe are seeking a highly skilled Contact Centre Trainer to join our team in Swansea. As a Contact Centre Trainer, you will be responsible for delivering high-quality training to our contact centre agents, ensuring they have the necessary skills and knowledge to provide excellent customer service.The ideal candidate will have previous experience...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    Job OverviewWe are seeking a skilled Contact Centre Trainer to join our team in Swansea. As a key member of our organization, you will play a vital role in supporting and developing our customer-facing team.This is an onsite, permanent position with flexible working hours (Monday - Friday, 8am - 6pm) and 1 in 2 Saturdays, 9am - 1pm. The salary for this role...


  • Swansea, City and County of Swansea, United Kingdom CV-Library Full time

    Contact Centre Training Specialist at Red RecruitmentWe are seeking a highly skilled professional to support and develop our customer-facing team in Swansea. The successful candidate will have extensive experience as a trainer, with excellent knowledge of the contact centre industry.The estimated salary for this role is £30,000 per annum, and the position...


  • Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 352928**Salary**: - £51,997**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DVLA - Operations and Customer Service Directorate - Contact Centre**Type of role**: - Business Management and Improvement - Contact Centre - Operational Delivery - Senior leadership**Working pattern**: - Flexible...

  • Contact Centre Agent

    6 months ago


    Swansea, United Kingdom The Consumer Helpline Full time

    **Contact Centre Agent** - **Salary**:_£22,425 - £23,400 per annum (+ commission!) - **Hours**:_Working 37.5 hours per week Some of our roles are set hours, Mon-Fri, others are shift pattern based with some weekend requirement, allowing for flexibility in your work-life balance! - **Who are we?**_ The Consumer Helpline, part of the TCH Group, is an...


  • Swansea, United Kingdom TUI Group Full time

    Swansea, United Kingdom- - 126256- - Hybrid- - Permanent- - Full Time- - 37.5As a Knowledge Editor, you’ll be responsible for reviewing, monitoring, and updating our customer Chatbot article information, liaising with key stakeholders across the business on a regular basis to ensure all information is current and accurate. Our aim is to enable our...

  • Software Trainer

    7 months ago


    Swansea, United Kingdom Dezrez Services Ltd Full time

    **Job description** Job Title - Software Trainer Department - Training Reporting to - Operations Director Location - Hybrid Salary - Dependent on Experience**, **£27,000 per annum Do you want to work for one of Wales’ most Dynamic and upward moving companies? Dezrez is a SaaS software provider specialising in cloud based Estate Agency & Property...


  • Swansea, United Kingdom Gower College Swansea Full time

    **The Role**: Under the guidance of the Duty Supervisor and Manager, you will be responsible for the effective operation of the Sports Centre based on our vibrant Tycoch campus. Your role will require you to supervise children’s parties, coach activities and conduct gym inductions. You will set up and de-rig equipment and carry out housekeeping duties to...


  • Swansea, United Kingdom Red Recruitment Full time

    Job DescriptionThe position of a Contact Centre Trainer in Swansea offers an exciting opportunity to work with a leading company, providing support and solutions to its customers. The salary for this role is estimated to be up to £30,000 per annum.Key responsibilities include delivering existing training to new and existing contact centre agents, conducting...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    Key ResponsibilitiesDelivering existing training to new and existing Contact Centre AgentsConducting inductions for new starters and ensuring all paperwork has been completedRunning system training sessions throughout the year to ensure all Agents are kept up to dateEvaluating trainee performance and providing feedback and supportIdentifying skills and...


  • Swansea, City and County of Swansea, United Kingdom Brook Street Full time

    Job TitleCustomer Service Centre Telephony Agent About the RoleWe are seeking highly skilled Customer Service Centre Telephony Agents who will be based at DVSA, The Ellipse, Swansea. As a key member of our team, you will provide quality support, advice and guidance service to both internal and external customers, contributing to the improvement of road...

  • Patient Care Advisor

    6 months ago


    Swansea, United Kingdom Brunswick Health Centre Full time

    **Patient Care Advisor / Administrator** - **Job Title**:_Patient Care Advisor / Administrator - **Salary**:_£21,621.60 per annum (eligible for NHS pension) - **Hours per week: Negotiable **_ - **Reports to**:_Practice Manager & GP Partners - **Primary Location/ Base**:_Brunswick Health Centre **Job Summary** We are looking for a new member of staff to...

  • Contact Centre Agent

    3 weeks ago


    Swansea, United Kingdom EE Full time

    Full time: PermanentSalary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commissionHourly rate: £12.05 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe...

  • Contact Centre Agent

    3 weeks ago


    Swansea, United Kingdom EE Full time

    Full time: PermanentSalary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commissionHourly rate: £12.05 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe...

  • Contact Centre Agent

    3 weeks ago


    Swansea, United Kingdom EE Full time

    Full time: PermanentSalary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commissionHourly rate: £12.05 Why this job matters If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe...