Contact Centre Agent

7 months ago


Swansea, United Kingdom The Consumer Helpline Full time

**Contact Centre Agent**
- **Salary**:_£22,425 - £23,400 per annum (+ commission)
- **Hours**:_Working 37.5 hours per week

Some of our roles are set hours, Mon-Fri, others are shift pattern based with some weekend requirement, allowing for flexibility in your work-life balance
- **Who are we?**_

The Consumer Helpline, part of the TCH Group, is an award-winning contact centre based in a brand-new office location in Llansamlet, Swansea.

Our people are our biggest asset, we believe in moving people up, not on.

We are looking to recruit Inbound Sales Advisors to join our close knit and diverse family, we provide all of our staff with the opportunities to learn and grow with us. You may be surprised to know all of our Team Leaders and Managers once started on the phones themselves.

As we enter our biggest year of growth we will have multiple opportunities to quickly progress within the business - could this be you stepping up?

We can't do what we do without our talented colleagues. That's why we offer some great benefits including:

- Free onsite parking
- Fortnightly pay
- 28 days holiday per year
- Dress for your day
- Weekly team incentives
- Monthly Recognition Awards
- Opportunities for training and progression
- Free fresh fruit
- Free Gym Membership
- Discounted Food/Beverages at local businesses
- 2 x Free tickets to an Ospreys Rugby Match of your choice

Just to name a few
- **The Roles**:_

We provide various services across different sectors:

- Customer Service
- Inbound Sales
- Outbound Sales
- Appointment Scheduling
- **What are we looking for in you?**_
- Reliable and hardworking.
- Ability to bring a strong rapport with customers
- Customer focused
- Lively personality along with the ability to manage client relationships
- Great communication skills - we love to talk too

If you have never worked in a contact centre before that is absolutely fine some of our best staff never had before either

If you have customer focused experience in hospitality, retail, care, sales or customer service, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then one of our friendly in-house recruitment team would love to speak with you today
- Some roles require successful applicants to have a soft search Credit Check and DBS check prior to starting their role._

**Job Types**: Full-time, Permanent

Pay: £22,425.00-£23,400.00 per year

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Application question(s):

- If successfull, when would you be available to start?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Swansea, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers. The salary for this position is up to £30,000 per annum and is an onsite, permanent position. To be considered for this role you must hold a valid UK driving license and have access to your own vehicle. Benefits and...


  • Swansea, United Kingdom CV-Library Full time

    Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers. The salary for this position is up to £30,000 per annum and is an onsite, permanent position. To be considered for this role you must hold a valid UK driving license and have access to your own...


  • Swansea, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Contact Centre Trainer in Swansea to join our client, who provides support and solutions to their customers.The salary for this position is up to £30,000 per annum and is an onsite, permanent position.To be considered for this role you must hold a valid UK driving license and have access to your own vehicle.Benefits and...


  • Swansea, United Kingdom Red Recruitment Full time

    About the RoleWe are seeking a highly skilled Contact Centre Trainer to join our team in Swansea. As a Contact Centre Trainer, you will be responsible for delivering high-quality training to our contact centre agents, ensuring they have the necessary skills and knowledge to provide excellent customer service.The ideal candidate will have previous experience...


  • Swansea, City and County of Swansea, United Kingdom CV-Library Full time

    Contact Centre Training Specialist at Red RecruitmentWe are seeking a highly skilled professional to support and develop our customer-facing team in Swansea. The successful candidate will have extensive experience as a trainer, with excellent knowledge of the contact centre industry.The estimated salary for this role is £30,000 per annum, and the position...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    About the Role:Contact Centre Trainer Job DescriptionWe are seeking an experienced Contact Centre Trainer to join our team in Swansea. The successful candidate will have a proven track record of delivering high-quality training sessions and be able to motivate and engage contact centre agents. Key Responsibilities:Develop and deliver training programs to...


  • Swansea, City and County of Swansea, United Kingdom The Recruitment Co Full time

    About the Role: Customer Service Call Centre AgentThe Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients' team based in the Llansamlet area.Expected Salary: around £23,796 per yearWorking Hours: Monday to Friday, 40 hours a weekContract Type: Full-time, permanent contractRole Summary:As a Customer Service Call...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    Job OverviewWe are seeking a skilled Contact Centre Trainer to join our team in Swansea. As a key member of our organization, you will play a vital role in supporting and developing our customer-facing team.This is an onsite, permanent position with flexible working hours (Monday - Friday, 8am - 6pm) and 1 in 2 Saturdays, 9am - 1pm. The salary for this role...


  • Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

    **Details**: **Reference number**: - 352928**Salary**: - £51,997**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - DVLA - Operations and Customer Service Directorate - Contact Centre**Type of role**: - Business Management and Improvement - Contact Centre - Operational Delivery - Senior leadership**Working pattern**: - Flexible...


  • Swansea, City and County of Swansea, United Kingdom Red Recruitment Full time

    Contact Centre Trainer Job DescriptionRed Recruitment is seeking a highly skilled Contact Centre Trainer to join our team in Swansea. As a key member of our team, you will be responsible for delivering high-quality training to our contact centre agents.The estimated annual salary for this position is £30,000, and we offer a range of benefits, including...


  • Swansea, City and County of Swansea, United Kingdom The Recruitment Co Full time

    About the RoleWe are seeking a highly motivated Candidate Description to work as an Outbound Call Centre Agent. The ideal candidate will have Excellent Time Keeping skills. Job Description:">Resolve Customer QueriesDemonstrate Sales Within Service Approach, focusing on customer needs and requirements.Adhere to Company Script Guidelines and KPI...


  • Swansea, City and County of Swansea, United Kingdom CV-Library Full time

    About the RoleWe are seeking a skilled Customer Service Centre Agent to join our team at the Driver and Vehicle Standards Agency. As a key member of our customer service centre, you will be responsible for providing quality support, advice, and guidance to both internal and external customers.Key Responsibilities:Handle inbound customer contact consisting of...


  • Swansea, City and County of Swansea, United Kingdom The Recruitment Co. Full time

    We are seeking a highly motivated Outbound Call Centre Agent to join our client's team based in the Llansamlet area.Job Overview:This is an excellent opportunity for a customer-focused individual to develop their skills and experience in a dynamic and supportive environment.Responsibilities:Respond to customer inquiries, resolving issues efficiently and...


  • Swansea, United Kingdom TUI Group Full time

    Swansea, United Kingdom- - 126256- - Hybrid- - Permanent- - Full Time- - 37.5As a Knowledge Editor, you’ll be responsible for reviewing, monitoring, and updating our customer Chatbot article information, liaising with key stakeholders across the business on a regular basis to ensure all information is current and accurate. Our aim is to enable our...


  • Swansea, United Kingdom Red Recruitment Full time

    Company OverviewOur client provides support and solutions to their customers, and we are seeking a highly skilled Contact Centre Trainer to join their team in Swansea.The successful candidate will have a valid UK driving license and access to their own vehicle. They should also be able to work independently and as part of a team, with excellent communication...

  • Estate Agent

    6 months ago


    Swansea, United Kingdom Connells Group Full time

    Competitive Salary, Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Swansea **working in our well known **John Francis **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and...


  • Swansea, City and County of Swansea, United Kingdom Brook Street Full time

    Job TitleCustomer Service Centre Telephony Agent About the RoleWe are seeking highly skilled Customer Service Centre Telephony Agents who will be based at DVSA, The Ellipse, Swansea. As a key member of our team, you will provide quality support, advice and guidance service to both internal and external customers, contributing to the improvement of road...


  • Swansea, City and County of Swansea, United Kingdom The Recruitment Co Full time

    The Recruitment Co. has a fantastic opportunity for experienced Customer Service Call Centre Agents to join our clients team in the Llansamlet area.Key benefits include:A competitive salary of £24,500 per annumA supportive and dynamic team environmentOngoing training and development opportunitiesAs a Customer Service Call Centre Agent, your key...

  • Call Centre Agent

    6 months ago


    Swansea, United Kingdom 123 Recruitment and Training Full time

    **Job description** Salary £22,000 - £25,000 per annum + Uncapped commission OTE £35,000 + Daily Incentives We are at an exciting stage on our business journey, and we are looking for talented sales agents who are ready for a challenge. The primary focus of this role is to work with our team to develop and deliver strong lead generation, driving...


  • Swansea, City and County of Swansea, United Kingdom The Recruitment Co Full time

    The Recruitment Co. is recruiting for Customer Service Call Centre Agents to join our clients team in the Llansamlet area of GB.This is an exciting opportunity to join a dynamic team and contribute to driving business success.Key responsibilities include:Managing customer interactions and resolving queries in a timely mannerMaintaining accurate records and...