Contact Centre Agent
7 months ago
**Contact Centre Agent**
- **Salary**:_£22,425 - £23,400 per annum (+ commission)
- **Hours**:_Working 37.5 hours per week
Some of our roles are set hours, Mon-Fri, others are shift pattern based with some weekend requirement, allowing for flexibility in your work-life balance
- **Who are we?**_
The Consumer Helpline, part of the TCH Group, is an award-winning contact centre based in a brand-new office location in Llansamlet, Swansea.
Our people are our biggest asset, we believe in moving people up, not on.
We are looking to recruit Inbound Sales Advisors to join our close knit and diverse family, we provide all of our staff with the opportunities to learn and grow with us. You may be surprised to know all of our Team Leaders and Managers once started on the phones themselves.
As we enter our biggest year of growth we will have multiple opportunities to quickly progress within the business - could this be you stepping up?
We can't do what we do without our talented colleagues. That's why we offer some great benefits including:
- Free onsite parking
- Fortnightly pay
- 28 days holiday per year
- Dress for your day
- Weekly team incentives
- Monthly Recognition Awards
- Opportunities for training and progression
- Free fresh fruit
- Free Gym Membership
- Discounted Food/Beverages at local businesses
- 2 x Free tickets to an Ospreys Rugby Match of your choice
Just to name a few
- **The Roles**:_
We provide various services across different sectors:
- Customer Service
- Inbound Sales
- Outbound Sales
- Appointment Scheduling
- **What are we looking for in you?**_
- Reliable and hardworking.
- Ability to bring a strong rapport with customers
- Customer focused
- Lively personality along with the ability to manage client relationships
- Great communication skills - we love to talk too
If you have never worked in a contact centre before that is absolutely fine some of our best staff never had before either
If you have customer focused experience in hospitality, retail, care, sales or customer service, love talking to people, supporting them to get the best products to meet their needs and want to be part of a people focused business then one of our friendly in-house recruitment team would love to speak with you today
- Some roles require successful applicants to have a soft search Credit Check and DBS check prior to starting their role._
**Job Types**: Full-time, Permanent
Pay: £22,425.00-£23,400.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Application question(s):
- If successfull, when would you be available to start?
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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