Customer Service Centre Agent

3 weeks ago


Swansea, City and County of Swansea, United Kingdom CV-Library Full time
About the Role

We are seeking a skilled Customer Service Centre Agent to join our team at the Driver and Vehicle Standards Agency. As a key member of our customer service centre, you will be responsible for providing quality support, advice, and guidance to both internal and external customers.

Key Responsibilities:

  • Handle inbound customer contact consisting of telephone calls and e-mail correspondence
  • D deliver a consistent and productive service to both internal and external customers
  • Support the promotion of DVSA's digital services
  • Use judgment to action DVSA/customer requirements in line with current procedures and practices
  • Ensure all administrative work is completed and recorded accurately
  • Use information resources to support customer service
  • Keep up to date with current procedures and practices
  • Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan

Requirements:

  • Good written and communication skills
  • Ability to handle challenging enquiries
  • Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
  • Prioritise workloads to aid productivity
  • Manage time effectively
  • Must be willing to work flexibly around the needs of DVSA to provide cover to all customer groups
  • The equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment

Benefits:

  • Full training and induction
  • Accrue holiday hours as you work
  • BROOK STREET (UK) LTD back-office support and mentoring

Salary Information:

The hourly rate for this role is £12.36 per hour on a full-time basis, with the possibility of working flexible shifts between 8am and 6pm on a shift rotation Monday to Friday.



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