Customer Service Centre Agent
3 weeks ago
We are seeking a skilled Customer Service Centre Agent to join our team at the Driver and Vehicle Standards Agency. As a key member of our customer service centre, you will be responsible for providing quality support, advice, and guidance to both internal and external customers.
Key Responsibilities:
- Handle inbound customer contact consisting of telephone calls and e-mail correspondence
- D deliver a consistent and productive service to both internal and external customers
- Support the promotion of DVSA's digital services
- Use judgment to action DVSA/customer requirements in line with current procedures and practices
- Ensure all administrative work is completed and recorded accurately
- Use information resources to support customer service
- Keep up to date with current procedures and practices
- Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan
Requirements:
- Good written and communication skills
- Ability to handle challenging enquiries
- Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
- Prioritise workloads to aid productivity
- Manage time effectively
- Must be willing to work flexibly around the needs of DVSA to provide cover to all customer groups
- The equivalent of five GCSEs at grade C or above and at least one-year administrative experience in an office environment
Benefits:
- Full training and induction
- Accrue holiday hours as you work
- BROOK STREET (UK) LTD back-office support and mentoring
Salary Information:
The hourly rate for this role is £12.36 per hour on a full-time basis, with the possibility of working flexible shifts between 8am and 6pm on a shift rotation Monday to Friday.
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