Call Centre Agents with a Sales Mindset
5 days ago
About the Role: Customer Service Call Centre Agent
The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients' team based in the Llansamlet area.
Expected Salary: around £23,796 per year
Working Hours: Monday to Friday, 40 hours a week
Contract Type: Full-time, permanent contract
Role Summary:
As a Customer Service Call Centre Agent, you will be responsible for resolving customer queries and providing excellent customer service.
Main Responsibilities:
- Handle customer calls and emails efficiently and effectively.
- Provide product information and promote sales opportunities.
- Maintain accurate records and meet key performance indicators (KPIs).
Requirements:
- Candidates must have a positive attitude and excellent communication skills.
- Able to work well under pressure and meet deadlines.
- Experience in a call centre or customer-facing environment is preferred but not essential.
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