Call Centre Agents with a Sales Mindset

5 days ago


Swansea, City and County of Swansea, United Kingdom The Recruitment Co Full time

About the Role: Customer Service Call Centre Agent

The Recruitment Co. is urgently recruiting for Customer Service Call Centre Agents to join our clients' team based in the Llansamlet area.

Expected Salary: around £23,796 per year

Working Hours: Monday to Friday, 40 hours a week

Contract Type: Full-time, permanent contract


Role Summary:

As a Customer Service Call Centre Agent, you will be responsible for resolving customer queries and providing excellent customer service.


Main Responsibilities:

  1. Handle customer calls and emails efficiently and effectively.
  2. Provide product information and promote sales opportunities.
  3. Maintain accurate records and meet key performance indicators (KPIs).


Requirements:

  • Candidates must have a positive attitude and excellent communication skills.
  • Able to work well under pressure and meet deadlines.
  • Experience in a call centre or customer-facing environment is preferred but not essential.


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