Customer Service Call Centre Representative

4 days ago


Swansea, City and County of Swansea, United Kingdom The Recruitment Co. Full time

The Recruitment Co. is seeking Customer Service Call Centre Representatives to work in a fast-paced environment based in the Llansamlet area.

Salary: £23,796 per annum

Job Details:

  • Resolve customer queries within an existing customer base.
  • This will primarily be an Outbound role, with some Inbound elements required.
  • Maintain a high level of customer service, adhering to company script guidelines and KPI targets.

Required Skills:

  • Previous customer service experience is essential.
  • Call centre experience is preferred, but full training is provided.
  • Excellent communication skills are required for interacting with customers and colleagues.
  • Able to handle objections and create positive outcomes.
  • Ambitious and enthusiastic individuals who can meet and exceed targets.
  • Strong time management skills.
  • A positive attitude towards achieving goals.

About The Role:

As a Customer Service Call Centre Representative, you will be working in a dynamic team environment where no two days are the same. Your primary focus will be on resolving customer queries and providing excellent customer service while meeting or exceeding set targets.

Your Benefits:

  • A competitive salary of £23,796 per annum.
  • An opportunity to work in a fast-paced environment and develop your skills.
  • Ongoing training and support to ensure your success in the role.


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